macmee
Active Member
Rant + I'm in a hurry:
WHAAAT?
My touch cover is clearly broken IMO but Microsoft thinks its my tablet, so they set up an advanced exchange for me.
They told me that a) they would email me a confirmation number and b) that my tablet would arrive in 2 days.
After 4 days I contacted their support and they assured me that it would arrive the next day.
Today I contacted them and they said it hasn't shipped yet.
ITS BEEN A WEEK?????!!!
This is UNBELIEVABLE. They never emailed me a confirmation and it's been 7 full days, 5 business days, and they tell me it hasn't shipped yet.
What the heck am I supposed to do about this mess? I have a nice $1500 dollar rock here that Microsoft clearly doesn't give a crap about.
Now they tell me they will investigate and that it will take 2 business days. It's the weekend tomorrow and I've already waited 7 business days.
At this point they should give me a ******* brand new tablet with the 4300 (which I've NEVER mentioned at all by the way, I just wanted an advanced exchange on my touch cover...) or they should ship me a new tablet thats a model higher.
I'm certainly not buying anything else from Microsoft, they literally fail at everything.
TLDR; I was lied to several times and told it had already shipped. I've now waited 5 business days (7 days total), come to find out it hasnt even shipped yet. Can MS please just send me a brand new tablet or a model higher? I think I deserve to be treated like a human here.
WHAAAT?
My touch cover is clearly broken IMO but Microsoft thinks its my tablet, so they set up an advanced exchange for me.
They told me that a) they would email me a confirmation number and b) that my tablet would arrive in 2 days.
After 4 days I contacted their support and they assured me that it would arrive the next day.
Today I contacted them and they said it hasn't shipped yet.
ITS BEEN A WEEK?????!!!
This is UNBELIEVABLE. They never emailed me a confirmation and it's been 7 full days, 5 business days, and they tell me it hasn't shipped yet.
What the heck am I supposed to do about this mess? I have a nice $1500 dollar rock here that Microsoft clearly doesn't give a crap about.
Now they tell me they will investigate and that it will take 2 business days. It's the weekend tomorrow and I've already waited 7 business days.
At this point they should give me a ******* brand new tablet with the 4300 (which I've NEVER mentioned at all by the way, I just wanted an advanced exchange on my touch cover...) or they should ship me a new tablet thats a model higher.
I'm certainly not buying anything else from Microsoft, they literally fail at everything.
TLDR; I was lied to several times and told it had already shipped. I've now waited 5 business days (7 days total), come to find out it hasnt even shipped yet. Can MS please just send me a brand new tablet or a model higher? I think I deserve to be treated like a human here.
