I'm beginning to doubt the original e-mail that said when I ordered on 10/16, it would be delivered 10/26. My Order still says in process and my credit card has still not be charged. I too called MS and was told don't worrry you'll get it when we told you. But if there has been no charge to my card, and if they have no shipping/tracking number to give me the day before it's due to arrive, I'm skeptical.