USB disconnects

[Matt Vaughan]

I have a USB (Microsoft Wireless Mobile Mouse 4000) that keeps disconnecting and re-connecting. I have it plugged into the Surface dock.

 

[sharpuser]

Does the dock also disconnect?

 

[Matt Vaughan]

Does the dock also disconnect?

Not to my knowledge as I would probably see my external Dell monitor blank out.

 

[sharpuser]

The transceiver should not be disconnecting. So make sure your mouse batteries are okay.
No problems with this mouse when the transceiver is connected directly to the SP4?

 

[Nuspieds]

The Dock has its issues.

You should try to connect it directly to the SB and see if it still disconnects.

 

[Matt Vaughan]

No problems when directly plugged in the SP4.

 

[Nuspieds]

There's something about the Dock and its connected devices that makes the whole setup unstable.

I bought two Docks at launch and the very first time I had the quirky issues, I thought it was faulty so I tried the other one and, sure enough, same issues. I am less-inclined to think it is hardware; rather, I am convinced that it has something to do with Windows because there has been improved stability over time with the Updates.