First let me start by saying I tried to publish my negative review on the Microsoft website itself, but it was rejected: MS says…“Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
A quick Google search reviled there are a lot of negative reviews that were rejected by the Microsoft Surface team. No wonder they have a 4.5 star rating on their website.
None the less, here is my story on my TWO surface Books:
My "1st" Surface Book was an i7, dGPU, 8GB, which upon arrival, had 4 open tickets by late evening. 1) It boots repeatedly to the BIOS like screen (boot sources, etc.). There was no way to exit as it would just keep rebooting to the same screen. 2) The computer randomly freezes and the only recovery is a hard power off losing all my work. 3) It will randomly leave the screen on and running when the lid is closed killing the battery and heating the computer. 4) Won't power on sometimes; go figure. After hitting the power button and also by holding it down for thirty seconds, would not power up. Then, letting it sit for a few hours, it would start normally. It also ran at 104 degrees or more just surfing the internet at 50% brightness on battery. I returned in on the second day of ownership back to MS. I purchased a second one from Best Buy the same day I returned the previous one to MS. I really wanted it to work for me as it is a great design.
However, the Best Buy (BB) one was returned the next day also. It would also randomly freeze, 3 times in one day before lunch. A hard reset was the only recovery mode resulting in the loss of my data that was in progress. It also would not run my external 3TB Western Digital "MY Passport" hard drive. It is strange that it will run on my wife's Dell laptop and my Alienware lap top. However, the SB would only copy off the drive, but not back onto it. It would freeze at 1% and never progress. I went to BB to try it on the floor model. It did not work there either, but did work on other laptops on the display floor, and it did work on the BB Geek Squad desktop computer as well. If I cannot access my work on a portable drive (media mostly), this laptop want-to-be, is a complete failure. Sorry MS, trouble shoot on your time, not mine. If you go out and look, there are hundreds of threads on this thing freezing and not working in many numerous ways. Don't be swayed to buy without a lot of research..