Extreme Video Playback Lag

[Spl33nMaster]

Recently my Surface 2 has suddenly become extremely laggy when playing videos. A few days ago, I could play a regular movie with no issues, but now I can't even play a youtube video without extreme lag with the video (the audio plays perfectly however). If I make the video fullscreen, the framerate drops to about 1 frame every 2-3 seconds and the tablet becomes very very hot.

Can anyone help me?

 

[beman39]

that shouldn't be happening, maybe try looking in your device manager to see if you have any failures by seeing if you have exclamation marks beside the device...also look in your event viewer and see what is/if anything is crashing, you can get in there by long press the windows logo on the bottom left and a menu will pop up and there you will find the event viewer. should tell you what's going on.

 

[SopranoSV]

Streaming video or locally saved video?

 

[ctitanic]

That's not normal. Why you don't refresh your unit?

 

[Hstakz]

Recently my Surface 2 has suddenly become extremely laggy when playing videos. A few days ago, I could play a regular movie with no issues, but now I can't even play a youtube video without extreme lag with the video (the audio plays perfectly however). If I make the video fullscreen, the framerate drops to about 1 frame every 2-3 seconds and the tablet becomes very very hot.

Can anyone help me?

Exact same with me buddy. There is another thread active with people with the same problem. My guess is it's google under going maintenance after the new comment update for YouTube. It's incredibly frustrating but for a temporary fix, I reset IE.

It doesn't wipe your favourites or anything but only cached websites.

1. Top right corner hit the settings icon under the 'X'
2. Internet options
3. Advanced tab
4. Down at the bottom is reset

It helps a little, im now able to watch a least a couple of videos before it doesn't respond. Anyway good luck with that!

 

[king182]

that shouldn't be happening, maybe try looking in your device manager to see if you have any failures by seeing if you have exclamation marks beside the device...also look in your event viewer and see what is/if anything is crashing, you can get in there by long press the windows logo on the bottom left and a menu will pop up and there you will find the event viewer. should tell you what's going on.

On my device nothing is happening when I press the windows button for a long time - I just return to the start screen...mhm?

 

[beman39]

on the lower left corner? not the windows logo in the middle...

 

[Spl33nMaster]

that shouldn't be happening, maybe try looking in your device manager to see if you have any failures by seeing if you have exclamation marks beside the device...also look in your event viewer and see what is/if anything is crashing, you can get in there by long press the windows logo on the bottom left and a menu will pop up and there you will find the event viewer. should tell you what's going on.

No exclamation marks on anything in Device Manager, and there's nothing critical or important showing up in event viewer (there have been about 188 warnings though in the past 7 days).

And it's super laggy for streamed and local video playback. :/ I'll try a refresh and see if that fixes it. I don't want to have to return this, because this is my 2nd surface already. The first one blue screened constantly, and bsod'ed 3 times during a system reset, :/

 

[FFX]

This has something to do with IE11. Have the same problem on my PC.

 

[Spl33nMaster]

Okay, the refresh fixed everything. Thanks for your help, guys