talon90
New Member
Picked up a Surface 3 for a co-worker from Best Buy two weeks ago. Bought the whole junior woodchuck survival kit (Surface, keyboard, Arcsoft touch mouse, mini DP to HDMI adapter and pen). It started and charged fine out of the box. Shortly after charging it started locking up randomly. Installed several bits of company software (MRP system, MS Office 2013) and all went well. Several restarts, wake from sleep, put to sleep with the button all was fine as far as I could see. Finally, I powered it off for the night letting Windows updates download.
The next morning, it wouldn't start. No combination of button presses would wake the device or power it back on. Tried the two finger start, tried with AC connected, without AC connected, with keyboard connected, without keyboard connected and nothing. The power button just didn't feel quite right. Then, while left alone (me searching the Internet and forums for a fix) it started on it's own after about 20 minutes. Typed in the password and the screen went completely nuts - garbled image and no mouse control or touch screen functionality. It finally took a long press on the power button to shut it down. That was the last time it worked. Bummer. Left town on an extended business trip and upon return, still nothing and no mention of this issue on any of the forums.
We've now exchanged the device for a replacement and it seems fine. I was so disappointed. I'm a SP3 owner. I've convinced several others in my organization on the merits of these devices. We now have five SP3's in use among our management staff (all of us are paying out of pocket for these...we like them that much). Of our five, we have had one fail within the first 48 hours but the replacement device was perfect.
The purpose for the Surface device is that with the lower price point and solid (predicted) functionality, my Boss is finally considering adopting this platform. His plan was to watch how the first Surface 3 did and consider adding one for himself and for the CFO in our efforts to go paperless. Unfortunately, It did not go well and now he is back to being skeptical and I'm back to "making excuses and allowances."
I still love my SP3 device and use it daily - my only work laptop and it has behaved flawlessly. I have the mouse, the keyboard, the docking station and every adapter available. I really want this to work but as an engineering and quality professional, I hate that the final quality of the device hasn't been stellar. It seems if you get a good one, you are set but if you get a bad one, oh well.
Here's hoping that the bugs get worked out and this device has a chance to prosper. I like the new form factor, the speed seems adequate and the price point makes it attractive to really do well in the market. I hope that build quality is brought under control to allow that all to happen. This was not meant to be an attack or a gripe session and I hope it didn't come across that way. I just have high hopes for this platform and I'd like to see some effort put forth to support it. It isn't easy to sway corporate culture and it doesn't take too many false starts to just give up on it.
The next morning, it wouldn't start. No combination of button presses would wake the device or power it back on. Tried the two finger start, tried with AC connected, without AC connected, with keyboard connected, without keyboard connected and nothing. The power button just didn't feel quite right. Then, while left alone (me searching the Internet and forums for a fix) it started on it's own after about 20 minutes. Typed in the password and the screen went completely nuts - garbled image and no mouse control or touch screen functionality. It finally took a long press on the power button to shut it down. That was the last time it worked. Bummer. Left town on an extended business trip and upon return, still nothing and no mention of this issue on any of the forums.
We've now exchanged the device for a replacement and it seems fine. I was so disappointed. I'm a SP3 owner. I've convinced several others in my organization on the merits of these devices. We now have five SP3's in use among our management staff (all of us are paying out of pocket for these...we like them that much). Of our five, we have had one fail within the first 48 hours but the replacement device was perfect.
The purpose for the Surface device is that with the lower price point and solid (predicted) functionality, my Boss is finally considering adopting this platform. His plan was to watch how the first Surface 3 did and consider adding one for himself and for the CFO in our efforts to go paperless. Unfortunately, It did not go well and now he is back to being skeptical and I'm back to "making excuses and allowances."
I still love my SP3 device and use it daily - my only work laptop and it has behaved flawlessly. I have the mouse, the keyboard, the docking station and every adapter available. I really want this to work but as an engineering and quality professional, I hate that the final quality of the device hasn't been stellar. It seems if you get a good one, you are set but if you get a bad one, oh well.
Here's hoping that the bugs get worked out and this device has a chance to prosper. I like the new form factor, the speed seems adequate and the price point makes it attractive to really do well in the market. I hope that build quality is brought under control to allow that all to happen. This was not meant to be an attack or a gripe session and I hope it didn't come across that way. I just have high hopes for this platform and I'd like to see some effort put forth to support it. It isn't easy to sway corporate culture and it doesn't take too many false starts to just give up on it.
