Video issues when using headphones

[John Hopkins]

I watch video tutorials on my Surface Go, but when I plug in any headphones the video stops and gives me an error code. If I remove the phones and Refresh the page it works as normal

Error message:
Playback ID: 4ckNlhOK3mcSBXH7

Can someone help me, please, because my wife won't let me watch these tutorials without the headphones​

 

[jnjroach]

I watch video tutorials on my Surface Go, but when I plug in any headphones the video stops and gives me an error code. If I remove the phones and Refresh the page it works as normal

Error message:
Playback ID: 4ckNlhOK3mcSBXH7

Can someone help me, please, because my wife won't let me watch these tutorials without the headphones​

Can you give us more details on the situation? Are these videos consumed via a browser or app ? Are you still using Windows 10 S Mode?

Without additional info, are you fully updated? These playback errors are typically caused by HDCP compatibility

 

[John Hopkins]

Please don't speak in computer talk because I'm ignorant about how these things work - I just use them. Generally they are videos from YouTube. Yes I am using Windows 10 which was how the Surface came. It was a Christmas present and I have no idea how to change anything

 

[jnjroach]

Please don't speak in computer talk because I'm ignorant about how these things work - I just use them. Generally they are videos from YouTube. Yes I am using Windows 10 which was how the Surface came. It was a Christmas present and I have no idea how to change anything

Cool...that is the information I needed

Click on the start button and click on the Gear Icon -

That opens PC Settings....now click Update and Security

Now run Windows Update

Install any update and restart as needed...

 

[John Hopkins]

Thanks Jeff. At the moment it appears to be working. I will give it a proper test later
John