Recently my Surface Pro 3 i5 seems to no longer be able to return from Sleep mode, instead when I wake it up it's a clean restart. It may have done this once or twice in the past couple of months but now it's happening very often, perhaps every time. Is this a recent firmware update or something I've installed or a known problem?
Looking in the System Event log this is how the most recent restart went:
Any suggestions?
thanks,
Rory
Looking in the System Event log this is how the most recent restart went:
19:59:22 - The system is entering connected standby
Reason: Idle Timeout.
20:12:20 - A worker process with process id of '9304' serving application pool 'MyWebAppPool' was shutdown due to inactivity. Application Pool timeout configuration was set to 20 minutes. A new worker process will be started when needed.
[note - I'm running IIS and this is an app pool I use]
22:05:18 - WARN - A multi-touch device reported inconsistent contact information.
22:05:18 - Touch Hardware Quality Assurance verification succeeded.
22:11:45 - The operating system started at system time 2014-11-06T22:11:45.495962300Z.
22:11:45 - The last shutdown's success status was false. The last boot's success status was true.
22:11:45 - Hypervisor launch has been disabled through the hypervisorlaunchtype bcdedit setting.
... several normal boot information events ...
22:11:53 - ERROR - The previous system shutdown at 22:03:24 on 06/11/2014 was unexpected.
... several normal info events ...
22:11:47 - CRITICAL - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
... several normal info events ...
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device ACPI\MSHW0027\2&daba3ff&2.
22:11:49 - The UMDF reflector was unable to complete startup because the WUDFPf service was not found. This service may be started later during boot, at which point Windows will attempt to start the device again.
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.
... several normal info events ...
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device HID\MSHW0030&Col01\5&294f3b18&1&0000.
Reason: Idle Timeout.
20:12:20 - A worker process with process id of '9304' serving application pool 'MyWebAppPool' was shutdown due to inactivity. Application Pool timeout configuration was set to 20 minutes. A new worker process will be started when needed.
[note - I'm running IIS and this is an app pool I use]
22:05:18 - WARN - A multi-touch device reported inconsistent contact information.
22:05:18 - Touch Hardware Quality Assurance verification succeeded.
22:11:45 - The operating system started at system time 2014-11-06T22:11:45.495962300Z.
22:11:45 - The last shutdown's success status was false. The last boot's success status was true.
22:11:45 - Hypervisor launch has been disabled through the hypervisorlaunchtype bcdedit setting.
... several normal boot information events ...
22:11:53 - ERROR - The previous system shutdown at 22:03:24 on 06/11/2014 was unexpected.
... several normal info events ...
22:11:47 - CRITICAL - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
... several normal info events ...
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device ACPI\MSHW0027\2&daba3ff&2.
22:11:49 - The UMDF reflector was unable to complete startup because the WUDFPf service was not found. This service may be started later during boot, at which point Windows will attempt to start the device again.
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.
... several normal info events ...
22:11:49 - WARN - The driver \Driver\WudfRd failed to load for the device HID\MSHW0030&Col01\5&294f3b18&1&0000.
... several normal info events ...
22:11:54 - ERROR - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000014f (0x0000000000000007, 0x0000000000000001, 0xffffc001c51fc260, 0xffffd0015545bb30). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 110614-7812-01.
22:11:54 - ERROR - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000014f (0x0000000000000007, 0x0000000000000001, 0xffffc001c51fc260, 0xffffd0015545bb30). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 110614-7812-01.
Any suggestions?
thanks,
Rory