Hi All,
I’m Mike a new member to the forum. I apologize in advance that the first post is a plea for help.
About 2 years ago I purchased a SP4 256gb 8gb for my wife as a Christmas present. To date she has absolutely loved this device. Up until 2 weeks a go everything was operating as expected until the infamous black screen of death hit her.
I have been playing with this problem daily to try resolve the issue. Following everything power button holding sequence and every hot key combination that is floating around about the issue. Phoning MS with little support. What makes matters worse is this device is not officially sold in my country.
The only response I get from the device is a backlit keyboard, nothing else. No sounds, screen flickers etc. I’m fresh out of ideas. If anyone has some suggestions please do share. As for the hardware I honestly don’t know what to do with it should it be a hardware issue, out of warranty. Appreciate any assistance in advance.
Cheers
Mike
Sent from my iPhone using Tapatalk
I’m Mike a new member to the forum. I apologize in advance that the first post is a plea for help.
About 2 years ago I purchased a SP4 256gb 8gb for my wife as a Christmas present. To date she has absolutely loved this device. Up until 2 weeks a go everything was operating as expected until the infamous black screen of death hit her.
I have been playing with this problem daily to try resolve the issue. Following everything power button holding sequence and every hot key combination that is floating around about the issue. Phoning MS with little support. What makes matters worse is this device is not officially sold in my country.
The only response I get from the device is a backlit keyboard, nothing else. No sounds, screen flickers etc. I’m fresh out of ideas. If anyone has some suggestions please do share. As for the hardware I honestly don’t know what to do with it should it be a hardware issue, out of warranty. Appreciate any assistance in advance.
Cheers
Mike
Sent from my iPhone using Tapatalk