My wife has a Surface Pro 3 that sits in a Microsoft Dock. We are not sure when the problem started but while the SP3 can connect to our WIFI just fine, I can't get the Ethernet port on the dock to be recognized by the SP3.
My next step is to take the surface into a Microsoft store and see if they can dock it and see if Ethernet works. This will at least tell me if its the surface or if its something in the dock or my network environment at home.
Any advise would be greatly appreciated
About My Environment
- Device Manager > Network Adapter > Surface Ethernet Adapter present and says working
- Control Panel > Network and Internet > Network Connections shows only wifi and Bluetooth, no local area connection
- When I first started troubleshooting this issue, when I went into Network Connections Ethernet was there but it was disabled and I could not enable it. after completing the below steps its not there at all
- Power the Dock on and off
- Followed the process for downloading and installing the latest Ethernet driver from Microsoft Update
- Run Windows Update to ensure system was current
- Download and run Windows Update reset Script
- Validated that the CAT5E cable connected to the dock delivers an IP address to the dock
- Unplugged all connections from the dock and tried various combination of only Ethernet
My next step is to take the surface into a Microsoft store and see if they can dock it and see if Ethernet works. This will at least tell me if its the surface or if its something in the dock or my network environment at home.
Any advise would be greatly appreciated
About My Environment
- SP3 and dock are about a year old
- We believe this worked before updating to Windows 10
- New Netgear NightHawk R8000 installed about a month ago, not sure if this is when problem stared
- All other CAT5E devices on home network are working great
- Running Kasperski Virus software on Surface