What sort of defect does your device have?
I was really pissed with Microsoft lately, as the unit I gave my mom was actually a gift, and I was extremely disappointed to see the bleeding after unboxing. I was reluctant to tell her about this, given that she probably doesn't care, but the bleeding was bad enough to actually decolorize one or two buttons of the Windows touch keyboard. I'm still considering telling her and suggesting that she replaces the device. What ridiculous dillemas Microsoft causes us!
The problem is: there is no real market-available alternative to Surface here in Poland. And besides, let's face it: the device, with its Platinum Alcantara keyboard especially, beats the wannabe competition of HP, Asus or Samsung completely in terms of visual appeal and overall quality of making.
So it's sort of like having a really moody but beautiful wife...