Exasperated New Surface RT Owner

[Lady Astor]

Just received my new Surface a couple of days ago and so far, I am not loving this thing. Tried to download the 8.1 Windows upgrade and it gets all the way to the end and sends me a message that it was unable to complete the task. I downloaded the Kindle app but am not able to access the store. Same story with the Amazon app. Seems like I am just running into walls every way I turn, but I also believe it is "operator error" not the device. Don't know if I am in the right place, but can anyone help?

 

[EMINENT]

Just received my new Surface a couple of days ago and so far, I am not loving this thing. Tried to download the 8.1 Windows upgrade and it gets all the way to the end and sends me a message that it was unable to complete the task. I downloaded the Kindle app but am not able to access the store. Same story with the Amazon app. Seems like I am just running into walls every way I turn, but I also believe it is "operator error" not the device. Don't know if I am in the right place, but can anyone help?

First of all welcome. Secondly, there was an update issue for about one day I recall when 8.1 was released, but has since been fixed. I can't advise on the download as I've never experienced this. However, whenever I have an update issue, a hard reboot usually fixes this, followed by a reset if necessary.

As far as Kindle app goes, I don't use it, but Paul Thurrott has and says it isn't good, but using the Nook app for periodicals is great. Try that and see what you think.

 

[Omni]

The problems you have are nothing to do with the Surface RT but rather Windows 8. I would either Google/bing the error code you get or hard reset install the KB2871389 update then head to the store again to download 8.1.