Windows Hello isn't available on this device

[larryg-aia]

so I thought I'd play around with windows hello and facial sign in. I remember it working at the beginning when I first got my SP4, but that was a while ago. I now go to my sign-in settings and see a message that it is available on this device - see attached. Googled around, couldn't find anything, wondering if anyone else has faced and hopefully fixed this.

 

[jnjroach]

There are legacy Group Policy Objects that prevent Windows Hello from working...we have the same issue with our on prem Active Directory. I've never tracked down which object causes it...

 

[Afy]

If you are part of a domain, then the Active Directory has to be configured specifically to work with Windows Hello and Pin's. By default these are disabled. Additionally the AD policy will need to be modified in regards to the validity of the Windows Hello, since you can't change your face every three months.

 

[larryg-aia]

honestly, between Jeff and Afy, totally clueless what to do at this point as

 

[jnjroach]

honestly, between Jeff and Afy, totally clueless what to do at this point as

You would need to loop in your IT Department or reset your Surface and not join it to the domain for your organization...

 

[larryg-aia]

one man show...no IT department. Just need to figure out what changed as this worked perfectly at the beginning.

 

[jnjroach]

one man show...no IT department. Just need to figure out what changed as this worked perfectly at the beginning.

You have an On Prem Active Directory? Can you remove the Surface from your AD?

 

[larryg-aia]

Jeff,

never new I had it, and definitely no idea what it is. So obviously, no clue how to remove it.

 

[jnjroach]

Jeff,

never new I had it, and definitely no idea what it is. So obviously, no clue how to remove it.

PC Settings....Accounts.....Access to work or School

Does it show that you are connected to anything there?

 

[larryg-aia]

shows me accessing my main business account. exactly what happens if I disconnect? do I loose my email in outlook?

 

[jnjroach]

shows me accessing my main business account. exactly what happens if I disconnect? do I loose my email in outlook?

Who controls your Business Account? Do you have a company that provides it?

 

[larryg-aia]

me....one man show. Does this have something to do with my recent change from an imap account to office for business with exchange?