lbtaylor1984
Member
Right i'm sitting here waiting for my 3rd SP3 i7/512
Now i'm a patient man alot of the time, but i'm starting to loose said patience due to the build of the SP3. First one turned up in a pristine box, but the screen was scratched, then my replacement turned up 5 days later only to discover the Volume UP button DOA. I'm now waiting on a Advanced exchange, which as it stands if it ships today will be only 1 days quicker than standard exchange, which is poor at best, if it doesn't ship today then it will be as long as standard, or worse it maybe be longer.
Now i'm puzzled at the point of the Advanced exchange if it takes as long as standard, i'm not using it in case of accidental damage, so what is the point of such lengthy exchanges?
Thats my first thing.
My second thing is the concern over receiving a 3rd device and its just a bad or worse than previous devices, my concern lays here as I bought my SP3 on 1st september since then I've used the "device" for 2 hours, in 17 days due to defects. It's all good and well MS having my £1,648 and saying it will turn up soon, if I pay that much I kinda expect a quality product, and some level of service which isn't 'wait ya f'in turn'
Whats yours thoughts on this? I'm thinking if this 3rd device shows up and is anything less than perfect (bearing in mind the MS Rep stated today that refurbs are now in exchange system) to just call it quits on the SP3 and seek my money back.
I don't even see why refurbs should even be on the cards due to buying new and not having it for any reasonable length of time I see no reason I should even get one but i'll just be glad to get anything that works at this point. This for a new purchase has been a terrible experience and the last time I purchase from MS direct due to all this waiting, and frankly the Quality Control is a friggin joke.
I'm sure someone will say there are X amount of duds per Y number but every ones i've had has been X, so far 100% have had issues, even if the 3rd turns up and is great thats still 66% defect rate, I've bought smartphones and only had to return one in 10 years and I had a new one in hand within minutes.
So the question is,
Now i'm a patient man alot of the time, but i'm starting to loose said patience due to the build of the SP3. First one turned up in a pristine box, but the screen was scratched, then my replacement turned up 5 days later only to discover the Volume UP button DOA. I'm now waiting on a Advanced exchange, which as it stands if it ships today will be only 1 days quicker than standard exchange, which is poor at best, if it doesn't ship today then it will be as long as standard, or worse it maybe be longer.
Now i'm puzzled at the point of the Advanced exchange if it takes as long as standard, i'm not using it in case of accidental damage, so what is the point of such lengthy exchanges?
Thats my first thing.
My second thing is the concern over receiving a 3rd device and its just a bad or worse than previous devices, my concern lays here as I bought my SP3 on 1st september since then I've used the "device" for 2 hours, in 17 days due to defects. It's all good and well MS having my £1,648 and saying it will turn up soon, if I pay that much I kinda expect a quality product, and some level of service which isn't 'wait ya f'in turn'
Whats yours thoughts on this? I'm thinking if this 3rd device shows up and is anything less than perfect (bearing in mind the MS Rep stated today that refurbs are now in exchange system) to just call it quits on the SP3 and seek my money back.
I don't even see why refurbs should even be on the cards due to buying new and not having it for any reasonable length of time I see no reason I should even get one but i'll just be glad to get anything that works at this point. This for a new purchase has been a terrible experience and the last time I purchase from MS direct due to all this waiting, and frankly the Quality Control is a friggin joke.
I'm sure someone will say there are X amount of duds per Y number but every ones i've had has been X, so far 100% have had issues, even if the 3rd turns up and is great thats still 66% defect rate, I've bought smartphones and only had to return one in 10 years and I had a new one in hand within minutes.
So the question is,
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