When my surface RT volume is set around 12 I can hear it sometimes fine, but then when my movie/TV show/music gets quiet, the sound shuts off entirely. It is like someone pulls the plug on it. Then when it gets loud again, the sound turns on. What ends up happening is whenever characters are not talking the sound cuts out, then it goes back on halfway through the next word of dialog. It is super annoying. I can turn the volume up to 30-50 and it will not happen, but then the volume is too loud to fall asleep to. I will probably bring it to the microsoft store but I am not sure if I will be able to replicate the problem in a loud crowded mall, because the problem only occurs when the volume is low to begin with.