Surface book 2 touchpad issue

[mirko]

Hello!

Sorry to post a question as my first post, let me know if there's a forum where I should introduce myself before

I've just received a Surface Book 2 (i7, 1TB, 16GB RAM), and I have a question about the touchpad. The top part (the part closer to the keys) is very hard to press, while the bottom part works just fine. Also if I tap on the top right corner, the touchpad misses some taps.

Is this the intended behaviour (ie, only use the bottom part) or should I contact MS support?

Has anyone else had the same experience?

Thanks,

M.

 

[sharpuser]

If this a new Surface Book, you should contact Microsoft. If it is pre-owned, contact the seller.

 

[Wayne Orwig]

When you say 'hard to press', do you mean a the touch function, or the physical 'click' that moves.

 

[MikemanSP4]

As with many PC's that have a touchpad, the top, upper corners - will not depress, but you should be able to use the top portion to select, move, highlight etc.... At least mine works this way.