my base died on my surface book 2 15inch. is there a way to manually detach?

[chekhonte]

Okay, so i got the base of my surface book 2 wet with delive seltzer and it died. Imports don’t register, the touchpad doesn’t work. The screen portion still works but I can’t detach it since it doesn’t recognize that the base is still attached. T i can’t use the detach button because the base is dead and the icon to detach isn’t showing. to make matters worse the battery died and won’t charge through the dead base.

is there any mechanical way to detach the screen like there was on the first surface book?

 

[sharpuser]

Wow, sorry about the water damage.

Try holding down POWER + VOLUME UP for 22 seconds, which is normally a power reset or boot to BIOS method. It may be able to sense that you are connected to the base, and then provide an icon which you can use to detach.

 

[chekhonte]

Unfortunately the battery completely is dead and won’t charge through the base. I remembered last night that I got the square trade insurance when I bought it two years ago. I’m sending it in.

 

[sharpuser]

Glad you got that insurance. Brilliant.

 

[jnjroach]

Okay, so i got the base of my surface book 2 wet with delive seltzer and it died. Imports don’t register, the touchpad doesn’t work. The screen portion still works but I can’t detach it since it doesn’t recognize that the base is still attached. T i can’t use the detach button because the base is dead and the icon to detach isn’t showing. to make matters worse the battery died and won’t charge through the dead base.

is there any mechanical way to detach the screen like there was on the first surface book?

Sorry I missed this, there is a manual release discussed here

[PSA] Surface Book keyboard manual release

Apparently the Surface Book has a manual release to detach the keyboard from the base. Found this after reading through a reddit post "Okay. On the right hand side of the clipboard about 4-6 holes up is an emergency release. You will need a paperclip and it will go in at a bit of an angle. This...

www.surfaceforums.net

 

[chekhonte]

I tired that manual release and just couldn't get it to work. The vents are totally different on the surfacebook 2 than on the original. I couldn't find the manual release.

In other news I did get a replacement unit which means I have another year of microsoft warranty.