Help...driver error when connecting pen

[doublestack1]

Exchanged my i5 128 SPa3 for the i7 256 yesterday. After installing every update available, I am still not able to connect my surface pen. The driver error message sent me to device manager where I see the dreaded yellow triangle on the touch controller firmware. The system continues to tell me I have the latest driver yet after restarting numerous times I have the same issue. MS support was useless.
I tried deleting the firmware, restarting, reinstalling firmware update from MS but the problem persists.

I really want this to work for me. Any advice or fix before I return the unit for good?

Thanks.

 

[doublestack1]

I refreshed the device using the refresh option under recovery. This fixed the issue but I noticed all updates were removed. I fear once I reinstall all updates, the firmware error will reoccur. Does anyone have experience with this?

 

[GreyFox7]

Haven't heard of anyone else with this problem so if it returns something is wrong.

 

[doublestack1]

After refresh ands update(s) install, the pen functions normally. However, the firmware driver continues to display a caution triangle in device manager. A different agent at MS support said this driver issue is common with the SP3 and should be exchanged.

 

[leeshor]

Exchange because of a driver issue. Nuts.

 

[GreyFox7]

Exchange because of a driver issue. Nuts.

If the driver (which is known to work) consistently gets an error it may be due to a hardware malfunction.

 

[malberttoo]

Agree with these ^^ 2 guys, your device has a hardware issue, you should get it replaced. Let us know how it goes!

 

[BMoreawesome]

This is really aggravating. Got my exchanged sp3 yesterday and I have the same issue.

 

[leeshor]

Now I stand by my earlier post.

 

[ScottyS]

I had that problem (and MS store first tried a new pen and when the problem still existed they swapped me a new SP3 and I still had the problem in both Win 8.1 and Win10.
Just upgraded to Win10 Build 9879 and the problem seems to be fixed.