WAR
Member
I know of at least 4 people (via the web) who have had the glass on the rear back side of their Duo crack. 3 of us had it crack without dropping the phone. My crack, as did the others, originates right above the USB-C port.
I have been extremely disappointed in the service I have received from Microsoft. I purchased the Accidental Insurance coverage and it took them 3 weeks to "link" my coverage to my device. After waiting this long, and reviewing my case, Microsoft has decided not to charge me the deductible for this damage. However, my replacement has been authorized and "shipped" for several days and still has not been picked up by UPS according to tracking. Nothing is more frustrating than spending $1,600 for a phone and having to use it for a month with it looking like someone took a hammer to it.
On a positive note, this is the first time I've been disappointed in the service from the Microsoft Surface Team.
I have been extremely disappointed in the service I have received from Microsoft. I purchased the Accidental Insurance coverage and it took them 3 weeks to "link" my coverage to my device. After waiting this long, and reviewing my case, Microsoft has decided not to charge me the deductible for this damage. However, my replacement has been authorized and "shipped" for several days and still has not been picked up by UPS according to tracking. Nothing is more frustrating than spending $1,600 for a phone and having to use it for a month with it looking like someone took a hammer to it.
On a positive note, this is the first time I've been disappointed in the service from the Microsoft Surface Team.