Solved Help: Speakers not getting sound

[heyyou]

I just recently updated my Surface Pro 3, but I'm not sure if this is the cause of the problem.

I'm not getting any sound playing out of the built-in speakers on the computer. Increasing the volume doesn't help, there's still no sound. I tried restarting my Surface Pro 3, but still not getting any sound.

Headphones work just fine on the computer. I also tried USB speakers (the kind that doesn't use the earphone jack), and that also works just fine. It's just the speakers built into the Surface Pro 3 that's not getting any audio.

Can anybody please help me?

 

[hughlle]

Are your speakers listed under your playback devices? when no headphones are plugged in, are the speakers marked as active or default?

 

[heyyou]

Yes. The speakers are on my playback list as the default device. I also opened its properties and the Device Usage is "Use this device (enable)"

Can you help?

 

[hughlle]

If you open the properties window for your speakers and go to advanced, does anything happen if you change the audio quality setting and then try the test tone?

 

[heyyou]

If I use the same audio quality and press TEST, it says:

The device is being used by another application. Please close any devices that are playing audio to this device and then try again.

If I try to change the audio quality and test it, it says:

The device is being used by another application. If you continue, that application may stop working. Do you want to continue?
- Yes

Failed to play test tone.

 

[malberttoo]

If I use the same audio quality and press TEST, it says:

The device is being used by another application. Please close any devices that are playing audio to this device and then try again.

If I try to change the audio quality and test it, it says:

The device is being used by another application. If you continue, that application may stop working. Do you want to continue?
- Yes

Failed to play test tone.

Go to Control Panel (press Win + X for the shortcut menu), then Programs and features, then "view installed updates". Do you see "KB2962407"?

 

[heyyou]

No I don't see it. Here's what I do see:

Microsoft Visual ++ 2010
KB2565063

Everything afterwards, I see:

Update for Microsoft Windows (KB#######)
Update for Microsoft Windows (KB#######)
Security Update for Microsoft Windows (KB#######)
Security Update for Microsoft Windows (KB#######)
Hotfix for Microsoft Windows (KB#######)
Hotfix for Microsoft Windows (KB#######)

And so on.

I don't see those exact numbers you asked.

 

[malberttoo]

Interesting. Multiple Windows 8 users complained of your same issue, having to do with the installation of that Windows Update. Removing it, and then hiding it from future updates, resolved their issue.

http://answers.microsoft.com/en-us/...indows-8/b38d269b-fe21-4235-977d-78ae0d133881

 

[heyyou]

Am I supposed to see only "KB2962407"?

Or is it supposed to look like "Update for Microsoft Windows (KB2962407)" or something like that?

 

[malberttoo]

Am I supposed to see only "KB2962407"?

Or is it supposed to look like "Update for Microsoft Windows (KB2962407)" or something like that?

I would say if that number shows up in any way, then that's what you're looking for.

 

[heyyou]

The closest I found was "Update for Microsoft Windows (KB2962409)"

Are you sure there isn't any other number that I should be looking out for?

 

[malberttoo]

The closest I found was "Update for Microsoft Windows (KB2962409)"

Are you sure there isn't any other number that I should be looking out for?

I'm not sure, sorry. My info was based on the link I posted above. I saw a ton of pages talking about the same issue, same Windows Update.