They are usually pretty good at responding, you can add Panos Panay as well
Type Touch Covers Bricked from updates, firmware
- Thread starter reptilian
- Start date
Well, I tweeted Surface and Panos and no response. At this point, I'm hoping Amazon will accept my SPro2 as a working trade-in. I feel bad even selling it to a friend since the updates are so unpredictable. What a waste of a great computer!
On the bright side, I found a used 2017 Surface Pro on Ebay, arriving next week I hope.
I should probably learn from this and buy another brand, but I'm giving MS the benefit of the doubt that the newer devices have worked out such crazy bugs with firmware. At least those have a working UEFI where you can set options (from what I've seen). My Surface Pro 1 never had any big issues other than quirky Bluetooth. Surface Pro 2, bad firmware. Surface Pro 2017, if it has issues in the next few years, I will probably move on to Dell or HP or something else. But I'm trusting this will be a good one. Maybe that's why they renamed it to "Surface Pro", like Surface Pro 1/2/3/4 were beta devices and MS ironed out all their hardware growing pains (battery, firmware, etc.).
I still think Surface Pro's (all varieties) are the best small form PC/tablets available. I hope MS consumer support gets better.
On the bright side, I found a used 2017 Surface Pro on Ebay, arriving next week I hope.
I should probably learn from this and buy another brand, but I'm giving MS the benefit of the doubt that the newer devices have worked out such crazy bugs with firmware. At least those have a working UEFI where you can set options (from what I've seen). My Surface Pro 1 never had any big issues other than quirky Bluetooth. Surface Pro 2, bad firmware. Surface Pro 2017, if it has issues in the next few years, I will probably move on to Dell or HP or something else. But I'm trusting this will be a good one. Maybe that's why they renamed it to "Surface Pro", like Surface Pro 1/2/3/4 were beta devices and MS ironed out all their hardware growing pains (battery, firmware, etc.).
I still think Surface Pro's (all varieties) are the best small form PC/tablets available. I hope MS consumer support gets better.
Plantje
Active Member
Did you already sell it?
Surface Laptop and Pro 4 get firmware updates with a ton of fixes
I must say I'm still happy with my Surface Pro 2017. This morning the type cover wasn't recognized and a reboot took this long that I was sure it would end up in a bsod. So I rebooted by keeping the power button pressed. Did the trick
Surface Laptop and Pro 4 get firmware updates with a ton of fixes
I must say I'm still happy with my Surface Pro 2017. This morning the type cover wasn't recognized and a reboot took this long that I was sure it would end up in a bsod. So I rebooted by keeping the power button pressed. Did the trick
I still have it, preparing for a friend who will use it with a Bluetooth keyboard.
I read the link. I appreciate the help, but those updates only apply to Surface Pro 4 and Surface Laptop I think. Mine is a Surface Pro 2, which it seems like will not get any further driver or firmware updates.
If my new (arriving today) 2017 Surface Pro has keyboard issues, I might go insane.
I read the link. I appreciate the help, but those updates only apply to Surface Pro 4 and Surface Laptop I think. Mine is a Surface Pro 2, which it seems like will not get any further driver or firmware updates.
If my new (arriving today) 2017 Surface Pro has keyboard issues, I might go insane.
New Surface Pro is great so far! Just happy to not be fighting with those SPro2 issues, and at least I have a warranty now. The new SP4/2017 Type Cover is much better, great touchpad so far, very smooth.
Seriously, that firmware BS wasted over a week of my life and tons of frustration using the onscreen keyboard. Let that be a warning to not expect support for devices older than a few years, use at your own risk.
Seriously, that firmware BS wasted over a week of my life and tons of frustration using the onscreen keyboard. Let that be a warning to not expect support for devices older than a few years, use at your own risk.
