What's new

Surface Pro (2017) running slowly after reformat

grgryl

New Member
I have a Surface Pro gen 5 purchased in 2017 that is running slowly. I reset it, which seems to do that same as reformatting, and it doesn't seem to make much difference. Anyone have suggestions on how I can get this to run faster? I've attached the screenshots of the specs and a benchmark test done right after reset/reformat. Also, does anyone know if it's possible to replace the battery in the computer? Does the Windows Store offer this service?

Screenshot (1).png
Screenshot (2).png

Screenshot (3).png
 

Plantje

Active Member
I don't think the battery replacement is something that is offered through the store. And even if it is, I wonder if it is feasible.
I also own a SP 5 2017. Advanced LTE in my case. I can run these benchmarks too if you'd like. Is it just a matter of going to that website or is it a paid service?
 

GreyFox7

Super Moderator
Staff member
Make sure the Firmware and All Drivers are up to date. Use the Surface Firmware & Drivers download from Microsoft.
 

Plantje

Active Member
Thanks for pointing me to this userbenchmark site by the way! I will run the benchmarks on my SP 2017 Advanced LTE and share some of the results here as well.
 

Plantje

Active Member
The USB drive is my micro SD card, but I don't mind.
At the time of the test I had closed most applications, was not logged in with the other user that I have on this computer and only had this tab and the userbenchmarks.com tab in Edge open. Hope it helps.
 

wpcoe

Member
I ran UserBenchmark on my SP6 i7-16GB-512GB (since it feels like it has slowed down over the years) and I wonder about the consistency of the test results.

I first ran the test without regard for my external monitor being attached, but when I saw the monitor name pop up during the testing, I wondered how it would compare to testing without the monitor attached.

So I ran a second test without the monitor, and the test results were notably different, even though I ran the second test only a short while after the first one, with no real activity on the computer between them. Seeing the difference, I ran the test a 3rd time (without monitor) and there was still more variance than I would expect for consecutive tests:

1621831764141.png

Am I being overly critical about the test results?

Off to run Malwarebytes next!
 

GreyFox7

Super Moderator
Staff member
Thanks for sharing! But Malwarebytes is not a benchmark tool, is it?
No, it's not a benchmark tool, it's an antimalware tool. If you had malware on your system it could adversely affect performance though. For example, if it was doing bitcoin mining ...
 

Members online

No members online now.
Top