Recall makes the Surface Pro 3 worthless

[yonghong]

Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

Thanks, recalled, put the order.

 

[yonghong]

Hi.

What recall are you referring to? If it's the one for the power cord you are referring to, I would hardly say that makes the SP3 worthless. There are no other recalls that I am aware of.

Yes the SP3 can get warm at times when you push it hard, but other than that, it should run cool. Like next_milenium said above, it's likely you have something running that's causing it to run hot.

I think my last sp3's bad USB port is because the bad fray adaptor cable.

 

[yonghong]

I have an i5 128GB Pro 3 and am aware of no recall, other than the power cord replacement. Cord already on its way to me.

ETA OT FYI - Filed claim for new cord on 1/21/16, it will be here today, 1/27/16 - can't complain about this.

Is it just a short power cord or the whole power adaptor MS SENT TO YOU?thanks.

 

[yonghong]

Microsoft AC power cord recall for Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

Do you know MS send the whole adaptor or just a short power cable?

 

[Red-Oak]

The AC power cord as pictured in the photo on the site - picture on left - circled on right.

 

[yonghong]

The AC power cord as pictured in the photo on the site - picture on left - circled on right.

So just the cord, no power adaptor?

 

[neurohax]

Oh man, that recalled power cord makes this computer worthless, but I feel worse for Apple owners. They just recalled most of their adapters from between 2003 and 2015. I guess all Apple products are worthless now, too.
(Yes, this is sarcasm.)

 

[Red-Oak]

So just the cord, no power adaptor?

NO

 

[PCAnyWhere]

hhmm... I did the replacement AC cord for my SP3; but what about the spare power adapter? Has anyone managed to get a replacement for one of these?

 

[No_ax_to_grind]

I tried to trade my Surface Pro 3 into Best Buy over the weekend for something that doesn't get so hot, it cooks eggs. Best Buy won't accept a trade-in because of the recall. That makes my Surface Pro essentially worthless.

I am sick of buying Microsoft products because they turn out to be defective. It started with the Xbox 360 (red-ring of death). I had to return my Xbox One for a replacement. Now my Surface Pro 3 is worthless.

I spent over a half hour with Microsoft Support today. This consisted of being shuttled back and forth and placed on long hold times. Finally they said there is nothing that they can do. How do they stay in business?

New Jersey mode time - "it is what it is." Submit for the new power supply on the recall, get it, reset your Surface, sell it on any of Gazelle, Amazon, eBay for whatever you can get out of it, chalk it up to experience, move on. You're going to get more Kool-Aid than empathy up here.

 

[yonghong]

hhmm... I did the replacement AC cord for my SP3; but what about the spare power adapter? Has anyone managed to get a replacement for one of these?

To my surprise,MS didn't give us the whole power adaptors.

 

[Nicola]

To my surprise,MS didn't give us the whole power adaptors.

Why should they?
It's only the cord that's defective (unless differently proven)