Same story—keyboard not recognized the next time I started it. I cleaned the contacts and performed step 3 (vol and power buttons) several times but no joy. It flashed "Surface" the second time but never started.
A menu flashed occasionally, but too briefly to read.
I once got to a point where I answered a series of questions about the available steps to take because my Surface hadn't shut down properly. Hadn't shut down properly? Hmmmm. I used Sart8, a Windows 7 Start button add-in from Stardock, to shut down. Maybe it doesn't do it properly.
Anyway, as I worked my way through the questions I came to a point where I needed to choose between two undesirable options. I think they were (1) remove all files or (2) remove all files and apps. I really didn't want to do either so I shut down via the power button because I didn't have a way to back out of this dilemma to previous screens. Now, I'm feeling that I should have wiped everything.
During my last attempt I caught the menu and I'm staring at it with no idea of what any of these choices mean (well I know what Exit means).
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Trusted Platform Module (TPM) [Enabled]
Secure Boot Control [Enabled]
Install Default Secure Boot Keys
Delete All Secure Boot Keys
Exit Setup
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Do you have more suggestions?
This thing is only about two months old. I've been unhappy with Windows for years. Now I'm growing unhappy with Microsoft's hardware. I'm trying to stay loyal to Windows, in my home I have a desktop, two notebooks, a Windows phone and most recently this Surface Pro 2. But I'm again thinking of listing everything on Craig's List, biting the cost bullet and converting to Apple products.