What's new

Can't display 3840x2160 at any refresh rate from SP3


New Member
Using a Seiki 4k 39" monitor with HDMI cable and Mini-display port adapter. This exact configuration, monitor, cable was able to drive 3840x2160 at 24hz with a co-worker's Surface pro 3. However I cannot get the Surface Pro 3 driver and/or software to give me the correct option to display this resolution on my Surface.

I have tried the most updated Intel graphics driver and Intel Graphics control panel from the Intel site. I then tried to create a custom resolution for 3840x2160 at 24 hz refresh rate to parallel the resolution that worked on another Surface pro 3. I was able to create a custom 3840x2160 24hz resolution, however when I try to switch to it within the intel control panel it does nothing. I get a window that says "the new settings have been applied - do you want to keep these settings" with a yes/no (see the screen shot below) but in fact nothing has changed - the new resolution never displayed it just stayed the same. So while I was finally able to create a custom resolution that seemed correct, I was not able to actually apply it so that the monitor used that resolution.

Then I tried to "update to the latest driver" from the control panel and grabbed the current driver from the microsoft site. I can now see a 3840x2160 resolution (recommended) in the "Change screen resolution" dropdown for the monitor, but if I select it then the screen just goes blank until the 15-second timeout is up. In the "List all Modes" dialog from the graphics driver, I do see four different 3840x2160 modes - at 11 hz, 12 hz, 14 hz and 15 hz but nothing at 24hz. Any of these modes selected yields a blank screen. As an aside, I also notice that all of the "valid modes" listed say 32 bit in parentheses but obviously I have a 64-bit i7 chip - don't know if somehow the wrong driver is installed (I know I've downloaded and installed the 64-bit version).

Help! Any input which gets me closer to this working is appreciated. Thank you!



Active Member
Welcome to the forum!

So you have the Core i7 model? What miniDP->HDMI adapter are you using? Is it compliant with HDMI 1.4? Have you tried swapping for a different adapter?

Perhaps I'm out of touch with the Seiki developments and am thinking of a different brand, but I thought everyone was using 30Hz on these monitors with "active" 300Mhz spec miniDP->HDMI adapters and didn't need to set any special 24Hz modes with latest firmware. More info on miniDP->HDMI dongles here in case a more robust adapter is needed: http://blogs.msdn.com/b/danchar/archive/2014/10/07/d.aspx

BTW 32-bit in this context refers to color depth as opposed to 24-bit, 16-bit, or 8-bit color. 32-bits typically means 8-bits for red-channel, 8-bits for green-channel, 8-bits for blue-channel, and 8-bits for alpha/transparency-channel. This spec is unrelated to the 64-bit processor spec.
Last edited:


Well-Known Member
Perhaps I'm out of touch with the Seiki developments and am thinking of a different brand, but I thought everyone was using 30Hz on these monitors...

I believe I have heard this a couple times also, that it was the way to go...


New Member
I have tried two different miniDP --> HDMI adapters, both directly into the SP3 and into the dock.

One (which worked on another SP3 to display 3840x2160) is a Microsoft Model 1553 3.3x 300mA. I can't find that online anywhere so maybe Microsoft has replaced it? It doesn't have anything on it to refer to 300Mhz.

The other is a Startech MDP2HDMI adapter.

If you know of a cable and adapter that absolutely work I will definitely buy it and try it. Thanks!


Members online