mijgilbert
New Member
Using a Seiki 4k 39" monitor with HDMI cable and Mini-display port adapter. This exact configuration, monitor, cable was able to drive 3840x2160 at 24hz with a co-worker's Surface pro 3. However I cannot get the Surface Pro 3 driver and/or software to give me the correct option to display this resolution on my Surface.
I have tried the most updated Intel graphics driver and Intel Graphics control panel from the Intel site. I then tried to create a custom resolution for 3840x2160 at 24 hz refresh rate to parallel the resolution that worked on another Surface pro 3. I was able to create a custom 3840x2160 24hz resolution, however when I try to switch to it within the intel control panel it does nothing. I get a window that says "the new settings have been applied - do you want to keep these settings" with a yes/no (see the screen shot below) but in fact nothing has changed - the new resolution never displayed it just stayed the same. So while I was finally able to create a custom resolution that seemed correct, I was not able to actually apply it so that the monitor used that resolution.
Then I tried to "update to the latest driver" from the control panel and grabbed the current driver from the microsoft site. I can now see a 3840x2160 resolution (recommended) in the "Change screen resolution" dropdown for the monitor, but if I select it then the screen just goes blank until the 15-second timeout is up. In the "List all Modes" dialog from the graphics driver, I do see four different 3840x2160 modes - at 11 hz, 12 hz, 14 hz and 15 hz but nothing at 24hz. Any of these modes selected yields a blank screen. As an aside, I also notice that all of the "valid modes" listed say 32 bit in parentheses but obviously I have a 64-bit i7 chip - don't know if somehow the wrong driver is installed (I know I've downloaded and installed the 64-bit version).
Help! Any input which gets me closer to this working is appreciated. Thank you!
-Mike
I have tried the most updated Intel graphics driver and Intel Graphics control panel from the Intel site. I then tried to create a custom resolution for 3840x2160 at 24 hz refresh rate to parallel the resolution that worked on another Surface pro 3. I was able to create a custom 3840x2160 24hz resolution, however when I try to switch to it within the intel control panel it does nothing. I get a window that says "the new settings have been applied - do you want to keep these settings" with a yes/no (see the screen shot below) but in fact nothing has changed - the new resolution never displayed it just stayed the same. So while I was finally able to create a custom resolution that seemed correct, I was not able to actually apply it so that the monitor used that resolution.
Then I tried to "update to the latest driver" from the control panel and grabbed the current driver from the microsoft site. I can now see a 3840x2160 resolution (recommended) in the "Change screen resolution" dropdown for the monitor, but if I select it then the screen just goes blank until the 15-second timeout is up. In the "List all Modes" dialog from the graphics driver, I do see four different 3840x2160 modes - at 11 hz, 12 hz, 14 hz and 15 hz but nothing at 24hz. Any of these modes selected yields a blank screen. As an aside, I also notice that all of the "valid modes" listed say 32 bit in parentheses but obviously I have a 64-bit i7 chip - don't know if somehow the wrong driver is installed (I know I've downloaded and installed the 64-bit version).
Help! Any input which gets me closer to this working is appreciated. Thank you!
-Mike
