Will not start even after hard reboot steps

[mikecox]

My SB will not turn on.

I followed the hard reboot steps below which has worked in the past when this occurred but it will not work this time.

Step 1:
Press/hold the Power button for 30 seconds.
Step 2:
Press/hold volume-up button and the power button for 15 seconds.
The screen may flash logo... but continue holding for 15 seconds.
Step 3:
wait 10 seconds.
Step 4:
Press and release the power button

I considered the possibility of a low battery so I disconnected the docking station and used the battery charger that came with the computer. I tried the above steps a couple of hours later with the same negative result.

When I press the power button the tiny light on the Fn key blinks once. But that is the only indication that pressing the power button is doing anything.

 

[Megoapesnut]

I had the same problem with my very first SB. This happened after 32 days. I took it to the closest Microsoft store and they said that they had never seen that before. They were going to give me a replacement but the model I had was not in stock. Luckily, Best Buy took pity on me and gave me a replacement even though it was two days past their 30 day return policy.

 

[BubbaUK]

I had something similar recently, though my Fn key blinked continually on & off. No amount of charging the clipboard and the base helped. I eventually sent it back & got a refund.

 

[mikecox]

Thanks for your responses, Sadly, my SB has been out of warranty for about a year. I'm guessing I'm dealing with a dead battery, which, I guess, started when the tablet battery stopped talking a charge almost a year ago.

Looks like I will have to figure out where to get a replacement. I understand MS will replace bad units, after the warranty has expired, for $300. Of course, that leaves me with a lot of personal files, all backed up, but personal, on the machine I want to be replaced.

 

[Wayne Orwig]

Do you have a store nearby that you can take it to?

 

[mikecox]

Yes. I'll take it there tomorrow to see what they can do about this. At this point I'm mostly concerned about sending this machine to parts unknown for a replacement with all my data still on the failed unit.

 

[Wayne Orwig]

PM sent.

 

[Plantje]

Thanks for your responses, Sadly, my SB has been out of warranty for about a year. I'm guessing I'm dealing with a dead battery, which, I guess, started when the tablet battery stopped talking a charge almost a year ago.

Looks like I will have to figure out where to get a replacement. I understand MS will replace bad units, after the warranty has expired, for $300. Of course, that leaves me with a lot of personal files, all backed up, but personal, on the machine I want to be replaced.

So, it stopped charging the battery right after the warranty was expired? That sucks!