mitchellvii
Well-Known Member
Bestbuy is on my s*** list.
I shop at Bestbuy A LOT. I went in today to return a $35 item because I just decided I really didn't need it. As they rang up the return, the cash register generated this 90 DAY RETURN MORATORIUM NOTICE which I had to sign and basically said they would honor this return but all future returns for whatever reason (even obviously defective merchandise) would be declined for 90 days. Now mind you, they would not accept this return unless I signed this thing despite the fact that there is nothing on the receipt mentioning any such policy. As a matter of fact, as a Bestbuy Rewards "Elite" Member I am supposed to get 30 days to return anything.
So here I am at the register being treated like some sort of common criminal. I told them I didn't understand what was happening here because my last exchange (not even a return, I exchanged one laptop for a more expensive one) was an entire year ago. During the last year I have made over $2800 in purchases without a single return. The Manager called Corporate and inquired as to why this was happening and Corporate agreed this made no sense. But then Corporate said that despite the fact it made no sense, the 90 day moratorium would be enforced.
I was like are you freaking kidding me?! I am an Elite Club Member and one exchange for a more expensive item a year ago subjects me to this harassment? It took over 45 minutes of phone calls just to get this return done. A $35 item.
I was about to purchase a $1000 Yoga 2 Pro but I informed them I was putting it back on the shelf and would never be shopping at Bestbuy again.
Wow Bestbuy, really? I'm glad you can afford to piss off and humiliate your good customers. Brilliant.
** The moral of the story? If you shop at Bestbuy and have returned ANYTHING within the last year, prepare for Gestapo tactics if you need to return even a small item.
I shop at Bestbuy A LOT. I went in today to return a $35 item because I just decided I really didn't need it. As they rang up the return, the cash register generated this 90 DAY RETURN MORATORIUM NOTICE which I had to sign and basically said they would honor this return but all future returns for whatever reason (even obviously defective merchandise) would be declined for 90 days. Now mind you, they would not accept this return unless I signed this thing despite the fact that there is nothing on the receipt mentioning any such policy. As a matter of fact, as a Bestbuy Rewards "Elite" Member I am supposed to get 30 days to return anything.
So here I am at the register being treated like some sort of common criminal. I told them I didn't understand what was happening here because my last exchange (not even a return, I exchanged one laptop for a more expensive one) was an entire year ago. During the last year I have made over $2800 in purchases without a single return. The Manager called Corporate and inquired as to why this was happening and Corporate agreed this made no sense. But then Corporate said that despite the fact it made no sense, the 90 day moratorium would be enforced.
I was like are you freaking kidding me?! I am an Elite Club Member and one exchange for a more expensive item a year ago subjects me to this harassment? It took over 45 minutes of phone calls just to get this return done. A $35 item.
I was about to purchase a $1000 Yoga 2 Pro but I informed them I was putting it back on the shelf and would never be shopping at Bestbuy again.
Wow Bestbuy, really? I'm glad you can afford to piss off and humiliate your good customers. Brilliant.
** The moral of the story? If you shop at Bestbuy and have returned ANYTHING within the last year, prepare for Gestapo tactics if you need to return even a small item.
