Surface Pro 3 on WIndows 10 - Display Driver Issue

[Joe Ferrazzo]

It does, if you are unable to install there are deeper issues on your system. Updating the driver manually from the Device Manager and telling the system that you have the disk and point to the correct INF it works as expected...

I would love your assistance as I want my external monitors to work. The .inf file I choose, in the Graphics folder is igdlh64.inf (it's the only one there). I'm very open to trying other things to resolve the issue. Thanks in advance for your help.

 

[Joe Ferrazzo]

 

[jnjroach]

What are you using for Antivirus? Do you have a pending restart from Windows Update?

 

[Joe Ferrazzo]

Windows Defender is all I have. No pending restarts for Windows Update.

 

[jnjroach]

Uninstall the video driver completely and reboot and try to do the update....

 

[Joe Ferrazzo]

Do I check the box to delete the driver software for the device?

 

[jnjroach]

Do I check the box to delete the driver software for the device?

Sure, as you have the driver you want to install downloaded but it will prevent rollback later (but you can get it through the Driver Download).

 

[Joe Ferrazzo]

Unfortunately I get the same error that I posted above. I completely uninstalled and had it delete the driver from the disk too. I was hopeful, but no go.

 

[jnjroach]

What happens if from device manager you have Windows search for the driver? Worse case scenario may be a complete reset for your machine.

 

[Joe Ferrazzo]

I removed the current device driver completely and rebooted again. Upon rebooting it puts the original drive back in automatically (it must do this because when I search online, it says the most current driver is already installed).

 

[jnjroach]

I removed the current device driver completely and rebooted again. Upon rebooting it puts the original drive back in automatically (it must do this because when I search online, it says the most current driver is already installed).

Hmmm....not sure why its blocking on the HD5000, on my HD4400 it installed without any problems. Are you using any USB Docks (that uses DisplayLink Drivers)?

 

[Cyb3rDud3]

To be honest, the normal Microsoft Driver works fine as well