Hi, where did you get your information that Microsoft isn't using refurbished units as exchanges ? I spoke to MS tech support today to get an update on mt replacement and the tech person said mine was looked at the same day they received it and what MS does according to this tech agent is that they take one off the shelf and send it to me. He said it may be a refurbished unit. I won't know until I get the replacement because it will be marked with a sticker as refurbished. That will be a problem to return it for a New Surface to MS store or Staples.
Any suggestions !
Thanks to all.
Any suggestions !
Thanks to all.
Last edited: