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Solved New Netflix app does not work properly on Surface Pro 4?

Emka Zwo

New Member
On my Surface Pro 4 the new Windows 10 Netflix app does not play most of the content (for example Jessica Jones, DareDevil etc.)
It always gives out the error code: U7361-1253-8007001F

After telephoning with a technical supporter for about 2 hours he said that it must have something to do with the known Surface Pro 4 graphics card issues.

Do you have a Pro 4 with Netflix on it? And is yours working properly?

I have the Pro 4, i5, 256 GB

Regards
Michael
 

Afy

Member
I have Netflix and haven't faced issues. Not with Daredevil, JJ or anything. Try uninstalling and reinstalling the app.
Also it is a stupid question but do you have enough bandwidth?
 

pmm0724

New Member
I checked that there are no updates for Netflix, so I assume it is the current version. It works on my SP4 I7.
 

scottw03

New Member
On my Surface Pro 4 the new Windows 10 Netflix app does not play most of the content (for example Jessica Jones, DareDevil etc.)
It always gives out the error code: U7361-1253-8007001F

After telephoning with a technical supporter for about 2 hours he said that it must have something to do with the known Surface Pro 4 graphics card issues.

Do you have a Pro 4 with Netflix on it? And is yours working properly?

I have the Pro 4, i5, 256 GB

Regards
Michael

I am having a similar problem with my SP3 i5 and the current Netflix app. I can't get it to play. Keeps saying there was a connection issue. I checked my login info and it is good.

For the time being I just log into the website using IE and stream my content that way. Figure the issue with the app will eventually get fixed.
 

kundas1

Well-Known Member
first off, always use the web to stream, the APP doesn't have all of the selection that the web base has for some reason. also I was getting the same error as the OP and what I had to do is delete a file and then all was well. I tried googling and nothing comes up with that error so my error was a different one... keep looking OP and you will find a solution
 

Afy

Member
Given that I have an i7/16GB I am quite sure its a pro 4. And since I downloaded the app from the Windows Store on Win 10 I am also quite sure its the store app.
 
OP
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Emka Zwo

New Member
Just tried to switch to "Auto" but without success unfortunately. But was a good idea!
The SP4 i7 has different graphics inside I believe. Maybe this one is not so buggy...
Anyone with a SP4 i5 out there?
 

EMINENT

Active Member
Just checked on my i5 256/8 and it wouldn't load at first. Then, it signed me out and when I tried again it gave me an error or F1. Closing and re-opening resulted in the same so I uninstalled and re-installed and signed in and Daredevil is streaming fine.
 

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