I have no doubts in my mind there are people without issues. I'm not crazy enough to think every single Surface is broken. I don't call out happy users at all, I said it's insane for someone who has problems with their device to not be upset about it. It's people who have issues and don't complain or don't ask for refunds or expect anything better that are also part of the problem. How can Microsoft improve if people with problems don't speak up? It is a FAN site I understand - but if I missed a rule somewhere that says you can only post your good experience then I have made a mistake by being part of this community.
This community craps on those who are having bad issues, hell read how everyone bashed the OP's writing style. I got called a Microsoft Fanboy when I posted my first problem... Trust me at this point I don't expect much from anyone here, my only hopes are that people who are on the fence about buying may stumble upon my issues and research it more and possibly hold out until Microsoft has the Hardware/software kinks ironed out before choosing this as a work device.
I WANT to be a happy customer. Trust me I don't enjoy having to be so letdown by something I had been looking forward to since before the SP1...
I didn't mean any ill will towards you at all and welcome your experience as sad as it makes me to hear about it. You are 100% correct that these issues need to be heard. I agree that those with problems need to speak up as well. "They" (MS) should hear about it, just not sure this forum was the place" vent" your frustrations. No there is no rule, I'm sure all experiences are welcome good and bad. From my perspective I felt as if I was somehow a loser or something because we weren't Marching on the grounds of Microsoft with pitchforks and torches because they are evil monsters selling garbage to gullible minions. A bit over stated for humorous effect
but it was a bit harsh. I wasn't sure you intended it that way but can see how it read that way. But others did reply with respect to defend what a lot of us deem a great product, albeit with a few issues, with some great potential.
This has actually been a great site and excellent resource to compliment my Surface. So if your 3rd unit manages to be acceptable, fingers crossed, I would recommend you give this community another shot as well. That "backlash" you got, was true "passion" for this product and a lot of this community can be very helpful when an issue arises. Very knowledgeable group.
I agree with being an informed buyer. Sharing the bad experiences help me and anyone looking make an educated decision. On the other side of the coin, suggesting not buying it at all because it is essentially useless won't help. Give your specific issues so those with identical needs can decide if that may effect their choice. But there are obviously some scenarios in which it works very well. For me the idea is to collect specific use scenarios so educated decisions can be made based on need. Just as people who don't speak up is not helpful so is not selling units. They need to sell units if they are going to put more effort into improvements. Don't sell Pro 2, guess what, no Pro 3 maybe?
As far as hardware, the loose screens are very worrisome. Mine has turned on in the bag and has gotten very HOT. I have checked the glass very closely since seeing how much that is happening. Nothing wrong with mine, just as tight as day one. So they definitely need to pay attention to where that issue developed because they had it right somewhere.
Well good luck with the 3rd, hope it is solid enough hardware, that you can maybe get the software running smooth with some help from this community.
Have a great night!
