kalhimeo
New Member
Dear support,
I recently bought a P2415Q 4k monitor which I use with my Microsoft Surface Pro 3 and my new Surface Dock.
When I power OFF my Surface via the power button, putting the computer into "connected standby", the monitor automatically goes into "Energy power save mode".
The problem comes when I power ON my Surface, the monitor does not always leave the "Energy power save mode".
After a few tests, I could narrow the problem to the "wake up from hibernate" scenario (after an extended time in connected standby, the Surface enters hibernate state).
The only way to get the display back on my monitor is to switch it OFF, then after a few seconds, switch it ON again. Sometimes this procedure does not work and I have to reconnect the mDP cable.
I performed my tests with the monitor connected via the Surface Dock , but also directly into the Surface mDP port, both giving the same result.
I use the original mDP to DP cable provided by Dell, and installed the latest Intel graphics drivers on the surface (running Windows 10).
I initially posted my problem on Dell's forum, but they consider that the problem comes from the Surface and redirected me here (original thread @ Dell).
They also say that Mircrosoft is working on a special dongle for the SP3 to fix this problem, are you able to confirm this ?
Best regards,
Laurent
I recently bought a P2415Q 4k monitor which I use with my Microsoft Surface Pro 3 and my new Surface Dock.
When I power OFF my Surface via the power button, putting the computer into "connected standby", the monitor automatically goes into "Energy power save mode".
The problem comes when I power ON my Surface, the monitor does not always leave the "Energy power save mode".
After a few tests, I could narrow the problem to the "wake up from hibernate" scenario (after an extended time in connected standby, the Surface enters hibernate state).
The only way to get the display back on my monitor is to switch it OFF, then after a few seconds, switch it ON again. Sometimes this procedure does not work and I have to reconnect the mDP cable.
I performed my tests with the monitor connected via the Surface Dock , but also directly into the Surface mDP port, both giving the same result.
I use the original mDP to DP cable provided by Dell, and installed the latest Intel graphics drivers on the surface (running Windows 10).
I initially posted my problem on Dell's forum, but they consider that the problem comes from the Surface and redirected me here (original thread @ Dell).
They also say that Mircrosoft is working on a special dongle for the SP3 to fix this problem, are you able to confirm this ?
Best regards,
Laurent