Microsoft store employees on commission?

[Jordi32]

I am considering returning my i7 Surface pro 3 tomorrow to the Microsoft store because I have had several issues with this computer after having gotten two exchanges before this one. I am afraid that if I keep this computer after my 30 day trial I will be stuck with these issues.

I would like to know if by returning it the Microsoft store employee will lose his commission. I feel bad about this.

Does anyone know if they are paid commission, and if so, do they lose it when a computer is returned for a refund?

Thank you in advance for your answers.

Best regards,

Jordi

 

[GreyFox7]

Either way its not something you should be concerned with.

 

[jnjroach]

All MS Store employees are hourly, the store has Sales Goals but no commission...

 

[hughlle]

Commission or no commission, I dont get the issue? Why not just give him a 20 dollar bill while you're there as well.

 

[kundas1]

what issues are you having? maybe someone here can help you instead of returning it?

 

[bluegrass]

Even if they were on commission, you're just returning it to get a replacement so not a problem.

 

[Jordi32]

Bluegrass, if I return it this time it is going to be for a refund. This is already my third unit...

 

[msolok]

Bluegrass, if I return it this time it is going to be for a refund. This is already my third unit...

What are the problems? Are they hardware issues?

 

[Jordi32]

Msolok, I am not sure if the problems are software or hardware related. Please do a search on my name and you'll find all my posts. Thank you.

 

[msolok]

Msolok, I am not sure if the problems are software or hardware related. Please do a search on my name and you'll find all my posts. Thank you.

Had a quick look over your past threads, sounds like a software issue, not hardware. Sounds to me like you have a rouge bit of software running in the background that is consuming a lot of your resources.
First thing to do is to check your task manager and find any apps consuming a lot of resources. If you see one kill it, and then determine if you know what it is and can remove it.
Ohh and run a virus and malware scanner. A virus is a very real possibility with your symptoms.

If you can't identify anything then I suggest doing a refresh. You will have reset up your surface and install everything gain, but it will get your Windows back in working order.

 

[GreyFox7]

Had a quick look over your past threads, sounds like a software issue, not hardware. Sounds to me like you have a rouge bit of software running in the background that is consuming a lot of your resources.
First thing to do is to check your task manager and find any apps consuming a lot of resources. If you see one kill it, and then determine if you know what it is and can remove it.
Ohh and run a virus and malware scanner. A virus is a very real possibility with your symptoms.

If you can't identify anything then I suggest doing a refresh. You will have reset up your surface and install everything gain, but it will get your Windows back in working order.

I'd agree there, if you haven't done a Refresh it would be worth a shot.