Hi all,
I have an i7 model SP3. My unit also suffers the overheating as described on many posts and reviews.
Since after I got the SP3 and dock, I have retired my desktops. I bought into MS marketing hype that it is a desktop replacement.
I called MS local support in Hong Kong today, they have offered to replace a new unit. When I asked has the issues been fixed, the question was never answered. The manager only asks me when I purchased and I said mine was the first batch in Hong Kong.
According to your knowledge, is there any specific batch that doesn't suffer from the over heating problem?
My unit basically heats up massively and the fan never turns off even at idle with not many apps running. CPU usage can be as low as 5% and the fan just won't stop. Coretemp reports about 52 degree Celsius at almost no load and it gets up to 90+ (have seen 98C) under load.
So I guess the question is is there a point in exchanging? or simply just demand a refund (not usual in Hong Kong)? since I can't use it at all?
thanks and regards,
I have an i7 model SP3. My unit also suffers the overheating as described on many posts and reviews.
Since after I got the SP3 and dock, I have retired my desktops. I bought into MS marketing hype that it is a desktop replacement.
I called MS local support in Hong Kong today, they have offered to replace a new unit. When I asked has the issues been fixed, the question was never answered. The manager only asks me when I purchased and I said mine was the first batch in Hong Kong.
According to your knowledge, is there any specific batch that doesn't suffer from the over heating problem?
My unit basically heats up massively and the fan never turns off even at idle with not many apps running. CPU usage can be as low as 5% and the fan just won't stop. Coretemp reports about 52 degree Celsius at almost no load and it gets up to 90+ (have seen 98C) under load.
So I guess the question is is there a point in exchanging? or simply just demand a refund (not usual in Hong Kong)? since I can't use it at all?
thanks and regards,