First time docking, problems with Bluetooth mouse!

[CrippsCorner]

Oh well just unlucky this time I hope!

Although... so far, I have been unable to send it back

Set up the return and for some reason I was unable to print my return label (it was greyed out) so I contacted Support yesterday and they cancelled my return and started it again and said to wait a few hours. So, nearly 24 hours and guess what, the same thing again, totally greyed out.

Now I am contacting Support again. Yesterday it took me 3 hours on hold, so far I've been on hold for 45 minutes and am No.4 in the queue. Fun.

Such a ridiculous thing to fail on! Just give me a damn label ffs.

 

[convergent]

Lots of problems with this machine!

As well as the above, there's a Wi-Fi problem... it takes ages to connect and when it does it won't always give me 'full access' and even when it is properly connected the download speeds are about 25% of what I get from my other devices! Even compared to my original Surface Pro sitting right next to it.

I also have the light bleed problem many others have mentioned (on Reddit & Windows Central)

So yeah, this one's going back. Hopefully No.2 will be better!

Did you swap it out?

 

[CrippsCorner]

It's going through the process.

Took me 4 days to get my return label! Multiple contacts with 5+ Microsoft support representatives over email, online chat and phone... terrible customer service. Sent off via UPS on Saturday and they still haven't received it; I know it's not long but I wouldn't put it past them to lose it!

 

[Cuchulainn]

... I know it's not long but I wouldn't put it past them to lose it!

Geez, I hope not. It sounds like you were put through the wringer for something that really should not have been that difficult.

 

[CrippsCorner]

Received an email from customer support. It seems they've received it at least (although online tracking says they haven't) but they regret to inform me there's going to be a delay in sending me out a replacement!

Lucky I've held on to my original Pro for the time being or I'd be screwing by now.

 

[CrippsCorner]

Well finally got my new unit yesterday! Even though I found Microsoft Support pretty dire, at least UPS were spot on. From Germany to my front door in under 24 hours.

Anyway from my short test yesterday it seems a little better. Still has a slight delay in initial movement, but no lagging whilst moving around the screen, thank God (so far)

I have noticed Chrome being very slow to scroll though (mainly using the touchscreen) but hopefully that's just a software issue, I'll test out Edge tonight.

 

[convergent]

Well finally got my new unit yesterday! Even though I found Microsoft Support pretty dire, at least UPS were spot on. From Germany to my front door in under 24 hours.

Anyway from my short test yesterday it seems a little better. Still has a slight delay in initial movement, but no lagging whilst moving around the screen, thank God (so far)

I have noticed Chrome being very slow to scroll though (mainly using the touchscreen) but hopefully that's just a software issue, I'll test out Edge tonight.

I am primarily using Firefox and it generally performs very well, but I have had a couple of cases where it started scrolling slowly. I have played with some of the settings and it hasn't done it in a while. Ad blocking and auto video play blocking kinds of things.

 

[Exhile]

I am primarily using Firefox and it generally performs very well, but I have had a couple of cases where it started scrolling slowly. I have played with some of the settings and it hasn't done it in a while. Ad blocking and auto video play blocking kinds of things.

How do you find the pinch & zoom on Firefox? To me, it's not as smooth as Chrome or Edge however I do like using the history window in Firefox.

 

[convergent]

How do you find the pinch & zoom on Firefox? To me, it's not as smooth as Chrome or Edge however I do like using the history window in Firefox.

I don't do pinch/zoom a ton, but it seems to work fine.

If I'm just casual browsing, and in tablet mode, I will sometimes use Edge.

The reason I'm using Firefox is primarily for work. I am using my nSP as a replacement for my company issued Dell laptop. I can't join the company domain, so I'm coming in via VPN. That means that I'm constantly getting prompted to log in again when things expire. There is a prompt I get often that is not a browser log in, but another dialog that pops up. I was able to setup in 1Password a hotkey that will fill that prompt that only seemed to work with Firefox. So most of my use of Firefox is either docked, or with the type cover. Thus, not a lot of need to zoom.

 

[Cuchulainn]

I have been enjoying Opera on the Surface Pro. The battery saver feature seems to provide decent battery life when unplugged. Speed seems good. It also has it's own ad-blocking, which seems to be adequate and work well with it. I haven't experienced any touch-screen scrolling issues to date.