I'm assuming it's also stemming from whatever is disabling my keyboard
This is typical of Linux distributions ... Not recognizing the Surface keyboard or other devices like the inbuilt network. The fact that it requires Secure Boot to be disabled is another bad sign and we're probably dealing with something old, out of date...
I'd suggest asking them what machines they support... You can probably pick up something very cheap that will work with whatever they are using, it doesn't even need to be new.
It would probably work with a regular USB keyboard and USB network adapter connected to a powered USB hub. However the Arise System requirements prohibit certain equipment such as "Tablets" and Virtual environments VMware etc.
Requirements:
A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program a call center chooses to service, the use of the Arise Secure Desktop (ASD) may be required. Additional details on the ASD can be found on page 6 of this guide.
Hard-wired connection (no wireless)
http://www.ariseworkfromhome.com/wp...System-and-Equipment-Policy_8-17-17_final.pdf
Their policy expressly prohibits Virtualization and may subject your company to the suspension or termination of its MSA or SOW.
I couldn't (yet) find anything on the Arise ASD which it appears you may be using...