Here, Here. I second that.
Poll Who's experiencing white flashes during startup/restart?
- Thread starter jonypx09
- Start date
theveterans
Member
It happens to mine too but thankfully I don't have the white flash when waking up from connected standby. Temperatures and battery life are still the same though prior to the May update. Also, the white flashes doesn't happen on the newer manufactured SP3s which tells me that the white flash firmware update is only apparent on certain SP3 hardware configuration..
These kind of flashes were eventually BAD hardware problems in batches of products (that I have bought) -Like most unexplained issues on this forum, and with this crowd which generally being on the bleeding edge... it is the desire to understand an issue that comes out of nowhere, doesn't have an obvious explanation, and the most annoying... goes FLASH FLASH every time you start your machine.
Those little issues that must be conquered....
- Thinkpad T61 NVS 140m - The NVIDIA GPU before certain batch was found faulty and started collapsing just after 1 year warranty ended or even sooner.
- Gateway XHD 3000 - Google around and you'll find how this $1600 Super Monitor was flawed from before
What does not bother you now, does not mean it wont turn out to be a bigger fault later. These both started as FLASHES..
So, if something is no SUPPOSSED to happen BY DESIGN.. IT should NOT BE HAPPENING.. IF IT IS.. There is some FAULT.. Hopefully only a minor one and not some BATCHES of FAULTY HARDWARE.
I went straight to June - Just bought it fresh from Costco.
They could blame OEMs before as the huge number of drivers and hardware was hard to iron out.. But for their Flagship product which is release only once every year.. They need to tighten the ropes.
Mr. MVP - Please point us to both of these you have suggested. Where is the official surface forum and where/ how can we all open tickets or CROWD support a ticket?
PS: I have been using an X61T also, and you might want to read up on the GLUE LEAKAGE in the LCD SCREEN issue as well.
This is exactly the issue we faced with the Thinkpads. By the time we figured out it was too late. So, better NOW than later to CROWD diagnose and get MS to CHANGE HARDWARE if its not a small bug fix.
Lets start posting hardware info.. Any way to figure out manufacture date/ batch from the machine (in addition to the Hardware config)?
Gee.... since you asked so graciously....
Official Support Forum:
http://answers.microsoft.com/en-us/surface/forum (this is US English)
As mentioned above:
https://www.microsoft.com/surface/en-us/support/contact-us (Again, US English)
I'm quite aware of the x61T issues, I owned one.
Thank you. My intent was to not be rude, but it bothers me that people downplay what I have experienced as "valid concerns" given the history of electronic/ computing hardware. And Microsoft is new to the game with a flagship single product and still messing up. Not cool.
I am guessing that's one of the reasons why their SP4 is delayed.. or not on the table with Win 10 issues also being worked out.
I am surprised that they are not participating on these forums. I remember this person from Thinkpad was constantly responding to people on Thinkpad Forums. Same thing with a gentleman from Former CO/ United on FlyerTalk.
These are your "MVCs" Most valuable 'feed back giving' Customers. Something a 1000 paid surveys will not gather for them.
Out of curiosity I did the live chat (from link above) and the rep (and her lead) suggested to replace the SP3. They said, after watching the video I recorded of it, that it may not be simply a software issue and rather play it safe to replace the hardware. They did some troubleshooting for about 40 minutes and we're doing the advanced exchange
Not what I expected, was just hoping to get a ticket for them to escalate and find a patch (did put it up on the insider app before).
Not what I expected, was just hoping to get a ticket for them to escalate and find a patch (did put it up on the insider app before).
malberttoo
Well-Known Member
My guess is that SP4 won't be released until Microsoft gets a stable and working Skylake proc from Intel. But I'm no expert and that's only a guess.
Of course Microsoft has no reason to participate on these forums, they already have their own forums on which they DO participate on...
Out of curiosity I did the live chat (from link above) and the rep (and her lead) suggested to replace the SP3. They said, after watching the video I recorded of it, that it may not be simply a software issue and rather play it safe to replace the hardware. They did some troubleshooting for about 40 minutes and we're doing the advanced exchange
Not what I expected, was just hoping to get a ticket for them to escalate and find a patch (did put it up on the insider app before).
This can't be a hardware issue; I'm pretty sure it has something to do with the May firmware....
Here, Here I agree. The white flashes only appeared after the May Firmware update.
The "boot screen flash" is an issue but a minor issue it is a driver issue introduced by a firmware and driver update. And why do you believe the SP4 is delayed?
I completely agree that it should be a software issue. But I'll take a replacement since my kickstand also gives out but never bothered with it.
