waranty problems! help!

[joaoalves1994]

hey people.
i found this forum to ask somme help with my situation.
I send ny surface pro 3 to waranty because battery does not stand more than 1.5 hours.

They send me a new surface...
but when i hopened the box i see a bad dream!!

he surface had scratches on the back and the USB port is damaged!

I contacted support, I sent photos of the surface of the state and now they tell me that I have to wait response from the Germany team!

I am from Portugal.
Has anyone been through this and know what might happen?
I made it clear that I can not afford a surface this time because my old one was just like new!
What will they do?

 

[Ryukote]

Do you have any updates on this? I am interested in what is going on.

 

[joaoalves1994]

yes! i have somme updates...
They take a litle long time to resolve that...
First they pass the case departament to departament until undesrstud that hapens...
so, after that they send me a pro 4 to refound me i have a pro 3 so i am happy to that.

 

[Ryukote]

So, if I get you correct, now you have both Pro 3 and Pro 4 even tho you originally had only Pro 3?