May I suggest you spend some extra money for your personal tech assistant then? That is the only way you will ever find that.
Surface RT wifi connection issue
- Thread starter Marco
- Start date
May I suggest you spend some extra money for your personal tech assistant then? That is the only way you will ever find that.
leeshor
Well-Known Member
Resetting the router would certainly be an easy way to find out if that's the problem. As has been pointed out, every devices has its own implementation of WiFi and they use different chipsets. Just because 8 devices work doesn't mean the 9th will.
Here is my story. The Surface did not connect at the mall on my Android as stated. Last evening I did the system refresh and reinstalled the 11 updates and the Surface connected to my Android phone via FoxFi. The device worked fine this morning on my home network and FoxFi! I just navigated to the windows update to download the updates from November 13, 2012. After this update my Surface will connect to my home router but NOT the Android phone. Bummer.
BillJ
Active Member
This is an odd phenomenon- I have gotten "limited" Wi-Fi errors on several of my devices on my home network over the past month, including on my Asus Zenbook and my wife's Toshiba ultrabook. It has also occurred on my Surface, but not within the past 2 weeks. Everything seems to be working fine now. I don't know, was something fixed?
J515OP
Super Moderator
It can't be said enough and people for some reason seem to refuse to do the basic steps. Make sure your firmware is up to date. Unplug the wifi router for 30 seconds or so and then plug it back in. Just like anything else you need to make sure you are up to date and reboot on occasion to keep things running smoothly. These are the two easiest steps to resolve the majority of people's limited connectivity issues.
In your particular case it is possible your router powered down and restarted clearing the issue.
J515OP
Super Moderator
Actually I have read every single entry in this thread. You always have to start with the simple things and move on from there. I am not sure how MS is responsible for
in BillJ's case but if you say so, I am sure you are correct.
The general advice still stands. Start with the router and modem and trouble shoot from there. Say you have both the router issue and the Surface wifi issue and MS pushes the fix. How do you know if you had a faulty update or bad hardware if you don't also try correcting the router which may still be a problem even after an MS fix? Yes the Surface does have a wifi issue that is more problematic for some than others. (I was one of the first to acknowledge a potential issue with the Surface itself here http://www.surfaceforums.net/forum/...ral-discussion/2051-public-wifi.html#post6867.)
I have seen this issue with all manner of devices regardless of brand or OS. You know why? Because it is frequently a router issue and not the devices themselves. Instead of simply correcting the issue many people insist there is nothing wrong because other devices on the network pick up the wifi just fine. That happens to be the very nature of the problem some devices will work and some won't and sometimes the same device will both work and not work at times. Don't discount the possibility of a router issue for 30 seconds of work. They need to be cycled periodically anyway, just like most devices.
I understand you are frustrated that your Surface's wifi connection isn't working. Hopefully it is simply a software issue and MS will correct it. There is always the possibility that it is a hardware issue and in that case you may just be out of luck (https://www.google.com/search?q=asu...sugexp=chrome,mod=18&sourceid=chrome&ie=UTF-8). That's the way it goes with new hardware sometimes.
JP
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