Hi, signed in her as with Adobe forums was not able to solve this. I have an 2017 Surface Pro i7 that recently generated a deal breaking issue with Adobe software. Photoshop CC2018 (and all previous versions which used to work ok) crashes at startup, which is annoying as I am an Adobe Certified instructor. Problem seems to be in the Graphics driver that was introduced in the recent Surface firmware update. Now the Intel page states that newer version of Intel 640 driver is available but I cannot install it as " it is emebedded to Surface firmware" or something to the same effect. Don't know if it would actually fix the problem.
Intel® Graphics Driver for Windows* [15.65]
Latest version: x.x.x.4982
Installed Version: x.x.x.4749
Update available
This download record installs the Intel® Graphics Driver for Apollo Lake, 6th, 7th, and 8th generation. (15.65.5.4982)
Release date: March 28, 2018
Size: 344 MB
Learn more
Now my question is, has anyone else the same problem and more importantly has anyone had any luck fixing it?
Photoshop crashes at startup when "Initializin Dial" is visible. I disconnected the Surface Dial, but no effect.
Intel® Graphics Driver for Windows* [15.65]
Latest version: x.x.x.4982
Installed Version: x.x.x.4749
Update available
This download record installs the Intel® Graphics Driver for Apollo Lake, 6th, 7th, and 8th generation. (15.65.5.4982)
Release date: March 28, 2018
Size: 344 MB
Learn more
Now my question is, has anyone else the same problem and more importantly has anyone had any luck fixing it?
Photoshop crashes at startup when "Initializin Dial" is visible. I disconnected the Surface Dial, but no effect.
