D dana618 New Member Mar 4, 2013 #1 My camera appears to be functional; however when I touch the screen to take a photo I get the following message: "something went wrong while taking this photo" I get this message using the camera and video option. Any ideas????
My camera appears to be functional; however when I touch the screen to take a photo I get the following message: "something went wrong while taking this photo" I get this message using the camera and video option. Any ideas????
OP D dana618 New Member Mar 4, 2013 #3 I've had my tablet for about a week and this was my first attempt at using it.
bosamar Well-Known Member Mar 4, 2013 #4 Open Camera > swipe up from bottom > Camera Options > what do you see? Next, Open Camera > Charms Bar > Settings > Permissions > Web cam & mic ON
Open Camera > swipe up from bottom > Camera Options > what do you see? Next, Open Camera > Charms Bar > Settings > Permissions > Web cam & mic ON
bosamar Well-Known Member Mar 4, 2013 #6 From the Modern UI select the Camera and then Uninstall. Reboot your Surface, open the Store > Charms Bar > Search > Camera > Reinstall > test it
From the Modern UI select the Camera and then Uninstall. Reboot your Surface, open the Store > Charms Bar > Search > Camera > Reinstall > test it
bosamar Well-Known Member Mar 4, 2013 #8 I'd contact support first: Microsoft Surface support | Surface help and how-to | Surface setup and troubleshooting
I'd contact support first: Microsoft Surface support | Surface help and how-to | Surface setup and troubleshooting
OP D dana618 New Member Mar 5, 2013 #12 The problem was resolved. I called Microsoft support and my destination folders were not configured correctly. Thanks for the help.
The problem was resolved. I called Microsoft support and my destination folders were not configured correctly. Thanks for the help.
