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Surface Pro 7 quits after the Windows logo starts

Davidnole

New Member
My Surface Pro 7 powers off after the Windows logo appears and will not start. This happen 7 months after the warranty expired. Best Buy says they can not fix it. So I assume it will not even make a good boat anchor. Anyone else have this problem?
 

merdrich

New Member
I have had this happen with my Surface Pro 7. Somehow, as if by magic, however, it would start working again. If it simply won't start up I would really push Surface support to do something. They seem to be very sensitive about Surface Pro 7 issues, but you really need to go after them. If one person won't help you, try someone else. Force them to escalate the problem.
 

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