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Surface Pro 7 can't connect to Wifi


New Member
I am having a really strange Wifi problem. I am not sure if it is caused by the the Wifi settings on my router or by the Surface Pro 7. The Surface suddenly stopped connecting to my home Wifi network. I tried resetting the router, restart the modem, disable/enable the network adapter. None of these works so far. All the other computers and cellphones can connect to the Wifi network with no problem. I have a Netgear Nighthawk AX4300.

The Surface can connect to the personal hotspot Wifi network shared by my phone. I ran the Windows Network Diagnostics and received this generic message.
"Windows can't communicate with the device or resource (primary DNS server)"
I appreciate any help on this.


Staff member
Check your Network Adapters.

1) Right-click on Network Icon in status area, lower right of taskbar, Open Network and Sharing Center
2) Change Adapter Settings
3) Right-click on your VPN adapter, Properties
4) Internet Protocol Version 4 (TCP IPv4), Properties, select to "Obtain IPv4 address automatically"
5) OK, OK, etc...

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