Surface Pro 4 Pen not working

[AlexaDL]

So, as I’ve up on how to fix this problem. I’ve already replaced the battery with a new one. I’ve updated the drivers on my surface 3. It’s updated to the latest Windows 10 update so I don’t know what’s going on. It will work fine for an hour or so and then just go on and off between working and not working. The top button works with opening the weather and my art program. I’ve disabled then enabled the pen back. It’s connecting via Bluetooth to my surface ,but it keeps on not responding.

Any ideas on how I can fix this problem? All I can think of is getting the pen that is more compatible with my Surface 3.

 

[jnjroach]

So, as I’ve up on how to fix this problem. I’ve already replaced the battery with a new one. I’ve updated the drivers on my surface 3. It’s updated to the latest Windows 10 update so I don’t know what’s going on. It will work fine for an hour or so and then just go on and off between working and not working. The top button works with opening the weather and my art program. I’ve disabled then enabled the pen back. It’s connecting via Bluetooth to my surface ,but it keeps on not responding.

Any ideas on how I can fix this problem? All I can think of is getting the pen that is more compatible with my Surface 3.

This sounds weird but it works most of the time, pull out the nib (pen tip) and put it back in, it resets the pen.

 

[Plantje]

Will try that too, because I have this too at times. Also with a Surface 3 with a Surface Pro 4 pen.

 

[AlexaDL]

This sounds weird but it works most of the time, pull out the nib (pen tip) and put it back in, it resets the pen.

So, I did try it and it worked for a day and it went back.

 

[jnjroach]

So, I did try it and it worked for a day and it went back.

Do you know anyone with a Surface that you can test or take the pen to a retail store that sells the devices? It sounds like a faulty pen (worse case scenario is a faulty digitizer but that's more unlikely).

 

[AlexaDL]

Do you know anyone with a Surface that you can test or take the pen to a retail store that sells the devices? It sounds like a faulty pen (worse case scenario is a faulty digitizer but that's more unlikely).

I hope it isn’t since I got the darn thing from Best Buy. I’ll see if my friend could let me test the pen on her Surface. I really hope I didn’t spend 60 bucks on a faulty pen.

 

[jnjroach]

I hope it isn’t since I got the darn thing from Best Buy. I’ll see if my friend could let me test the pen on her Surface. I really hope I didn’t spend 60 bucks on a faulty pen.

You should be able to exchange it...