Solved Surface Pro 4 and Outlook 2016 help

[Roy Hobbs]

I just got a new Surface Pro 4 and installed Office 2016 on it. I set up Outlook and it worked fine a few days ago. Then, I tried opening it recently and it got hung up on the start screen (small blue box pops up and it says 'starting' but nothing happens). I tried uninstalling and reinstalling Office 2016 but still the same thing. Any help would be appreciated.

 

[leeshor]

Welcome to the forum

Is it a stand-alone Outlook or connected to a server or the WEB?

 

[Roy Hobbs]

Thanks! Stand alone Outlook.

 

[leeshor]

Maybe an issue with some security software? What are you running Using totally local files rules out a lot of other possibilities.

 

[Roy Hobbs]

Forgive me -- my knowledge of computers is pretty poor. What do you mean when you ask what I am running? Sorry for the ignorance!

 

[leeshor]

Any additional/supplemental security or anti virus software.

 

[Roy Hobbs]

Just Windows Defender

 

[leeshor]

Sorry, I'm fresh out of ideas.

 

[Roy Hobbs]

Any idea who I can turn to? Has anyone else reported an issue like this? Seems strange that this would just be happening to me.

 

[jnjroach]

from the Cortana Search Bar type "run" and hit enter...

now from the run dialog box type "outlook.exe /safe" without quotes and hit enter....

If Outlook opens then one of you add-ons or plug-ins is causing Outlook to hang.

 

[leeshor]

You should also be able to open it in safe mode by holding down the ctrl key while opening it.

 

[Roy Hobbs]

Thanks - problem solved! I started it up in safe mode. Outlook started up and I created a new profile. I was then able to start up normally. Not sure what was going on but it has been fixed. Thank you all for the support!