Solved Surface Pro 3 - Photo App not working

[scottyb159]

Ok, very odd issue. My photo app on my Surface Pro 3 will not show my photos from files or the camera roll. It only shows photos from Onedrive. I am also unable to create a new folder from the main screen of the photo app. I spent two hours with tech support on the phone and after a fresh windows install was told to bring back to a store. The store swapped it out and the new one does the exact same thing. I have other windows tablets and do not have any problem.

 

[leeshor]

Moving the thread to the apps section.

 

[GreyFox7]

It would seem to be an issue tied to your account. Try a different account to verify it will work.

 

[scottyb159]

Not sure why it would be my account as I use this account on several other tablets and it works fine but I will try that as well.

 

[scottyb159]

The photos app has no where to change accounts so not sure how I would I change and I only have one Microsoft account

 

[BillJ]

You might want to go to the "pictures library" in the file explorer, and choose "properties" after a right click. That will bring up a dialogue showing the folders included in your pictures library. Make sure that you have not only the OneDrive pictures folder there, but also the pictures folder native to your device.

 

[scottyb159]

Billj

You did it. That was it. For whatever reason the pictures folder was not included. Thank you!!!!

 

[BillJ]

The reason the replacement device did not "fix" the problem, I suspect is because you had your settings saved in OneDrive and simply copied those settings to the new machine. I am sorry you went through all of that grief for such a simple fix; not sure why tech support or the store people did not think of this.

Anyway, I am glad that worked for you.

 

[sharpuser]

Nicely played. Thanks @BillJ . Marked as SOLVED.