Surface book not playing nice with dock

[PsRumors]

I believe this to be a unique issue as I have scoured the internet and not found anyone complaining of what I am experiencing.

Surface Book i5/256/8GB/Nvidia
Surface Dock

When the Surface dock is plugged into the base of the laptop none of the Surface Dock USB ports work

When the Surface dock is plugged into the base of the tablet everything works as it should

The USB ports work fine on the base (keyboard)

Everything worked fine prior to the morning of May 17th so I de-installed the update that happened overnight. No change

Updated the firmware on the dock - no change - interesting note, when the dock is plugged into the base (keyboard) the Book does not recognize that it is plugged into a Dock and the updater will not update the Dock firmware. I had to detach the screen and plug the dock into the bottom of the screen.

I have contacted Microsoft Support but they seem to be out of ideas.

Any thoughts?

 

[Wayne Orwig]

Bad connector. I would inspect and clean the connectors.

 

[PsRumors]

It appears to be good. The slot is quite small but used a magnifying glass and all appears to be clean and orderly in there.

When I went to bed everything was working, when I awoke nada.

 

[MickeyLittle]

It appears to be good. The slot is quite small but used a magnifying glass and all appears to be clean and orderly in there.

When I went to bed everything was working, when I awoke nada.

I would double check because about a week ago my charger started light on/off as in charging for a second and then not charging. It looked fine and I wiped it off and gently blew out the charging port on my SB but to no avail. Finally I cleaned the connectors on the charger with some alcohol and presto, no issue at all ever since! Oh and this problem came up over night for me too.

 

[PsRumors]

Just to make sure, wiped the connector with an alcohol wipe and blew out the port, still nothing except charges.

I've spoken to Microsoft support twice now and they have agreed nothing is likely to fix the issue. I am going to reset the book tonight and if still experiencing the issue I have an appointment at a store for a replacement.

 

[MickeyLittle]

Just to make sure, wiped the connector with an alcohol wipe and blew out the port, still nothing except charges.

I've spoken to Microsoft support twice now and they have agreed nothing is likely to fix the issue. I am going to reset the book tonight and if still experiencing the issue I have an appointment at a store for a replacement.

Nice to have a store nearby. I live in the boondocks so I would have to ship it off for repair/replace. Good luck!

 

[PsRumors]

Probably an hour and a half away but better than being without the book for a week +

 

[PsRumors]

Microsoft could not get the Book to work with mine or their dock so they replaced it.

 

[MickeyLittle]

Microsoft could not get the Book to work with mine or their dock so they replaced it.

Glad to hear they worked it out for you. Hopefully you won't have any further issues.

 

[cmergel]

Updated Dock Driver.
Surface_Dock_Updater_v2.1.15.0.msi

Download Surface Tools for IT from Official Microsoft Download Center