I took my surface to school today, trivial task for the mighty gorilla glass you may think? Turns out not.
tl;dr, my screen cracked all the way across for no apparent reason.
So, its a cold day, not sure if that could affect the screen, but my surface was just placed in my bag, with the type cover attahced.
I get to fourth period, and nothing of note had happened before, i go to get my surface out of my bag, and its cracked, all the way across the screen infact, from the left edge all the way over to the right edge. Now i was very worried at this point, because this is highly unusual for gorilla glass im sure, i was worried that my warranty had expired (bought on november 25th)
I get home, straight onto surface support and chatting with "timothy". I learn that the gorilla glass breakage isnt covered on the warranty, and a replacement will cost £242. Now this is what i am so angry about, and i knew it was going to happen, microsoft refused to admit that i hadnt broken the damage and insisted that i had put "excessive force" on it because thats the only way it could break. The most force it could have had on it was probably when i put my bag down (dropped 20cm max). Which is an everyday knock surely? And the gorilla glass should resist these.
Another thing, how long after purchase can you get this extra insurance for it? (the one that covers accidental damage). And will my home insurance cover it?
tl;dr, my screen cracked all the way across for no apparent reason.
So, its a cold day, not sure if that could affect the screen, but my surface was just placed in my bag, with the type cover attahced.
I get to fourth period, and nothing of note had happened before, i go to get my surface out of my bag, and its cracked, all the way across the screen infact, from the left edge all the way over to the right edge. Now i was very worried at this point, because this is highly unusual for gorilla glass im sure, i was worried that my warranty had expired (bought on november 25th)
I get home, straight onto surface support and chatting with "timothy". I learn that the gorilla glass breakage isnt covered on the warranty, and a replacement will cost £242. Now this is what i am so angry about, and i knew it was going to happen, microsoft refused to admit that i hadnt broken the damage and insisted that i had put "excessive force" on it because thats the only way it could break. The most force it could have had on it was probably when i put my bag down (dropped 20cm max). Which is an everyday knock surely? And the gorilla glass should resist these.
Another thing, how long after purchase can you get this extra insurance for it? (the one that covers accidental damage). And will my home insurance cover it?
