Problem opening settings

[pdes]

When I select "VPN" from the network list on my SP4, all I get is the blue page with the cog wheel. I have carried to the "trick" to refresh the immersivecontrolpanel but the problem persists when using the keyboard, pen or mouse.

I can get to the menu from the windows menu but when I select "connect" to the VPN, it says "connecting" but then reverts to the "connect" dialogue box.

Any clues anyone?

Thanks

David

 

[pdes]

A bit more info:
It seems that I cannot access anything in the Settings/Network page as soon as the VPN item is selected. obviously some corruption but how do I repair it?

Thanks

 

[jnjroach]

A bit more info:
It seems that I cannot access anything in the Settings/Network page as soon as the VPN item is selected. obviously some corruption but how do I repair it?

Thanks

You can try the steps here:

https://support.microsoft.com/en-us/kb/947821

 

[pdes]

Thanks for this. I carried out the instructions and restarted but the problem persists. As soon as I try to select VPN, the whole Network secton in Settings, locks up.

More suggestions please!

 

[jnjroach]

OK...I will need more info, what type of VPN is it and how was it installed or configured? Is this a 3rd Party VPN (i.e. ProXPN, Cisco) that used an installed or a Native VPN configured via the Settings Dialog?

 

[pdes]

Hi,

This is a VPN service (Streamvia) configured through the native client. This service is working OK on my other devices.

Thanks

 

[jnjroach]

Hi,

This is a VPN service (Streamvia) configured through the native client. This service is working OK on my other devices.

Thanks

When you say native - was it done here?

Or was it configured in the previous legacy control panel?

 

[pdes]

Ahh, you've got me there! I am 99% sure it was the former and not the legacy control panel.

I have deleted the StreamVia profile using the legacy panel but this has still not solved the problem: as soon as I select "VPN" in the settings page, the whole of the network options are unresponsive.

Thanks

 

[jnjroach]

It might be time to back up your data and do a Factory Reset....

 

[pdes]

Yep, this is the very last resort. It would probably take me a couple of weeks to restore all my apps. I am still clinging on to the hope that there is a file that can be replaced to just reset the network piece of the settings.